Ducklo Eye Group Green Hills Inside LensCrafters

1st time going here, was a great experience. The Assistant Manager Mila was awesome, she was super friendly and had a great attitude and very helpful. Mila made checking in for my appointment great! The Dr. was great also, friendly and explained the process to me, and then thanked me for my business. Highly recommend this eye clinic.

HORRIBLE EXPERIENCE! Never have I felt as poorly treated as a patient than when I recently encountered Dr. Ducklo and one particular hateful girl at his front desk. My very real concerns were met with callousness and disregard. I walked out, near tears and defeated...and without the eyewear I came for. I will NEVER go back there again! Ever. Update: Dr. Ducklo, it was your attitude and lack of compassion (or consideration) for my struggles with applying the contacts. I wanted to be able to practice with them at home. With the sample lenses, not just be given a year's supply up front. And also not be forced to put them in with you or others standing there waiting. I told you I had anxiety, and expressly with putting contacts in. You couldn't have cared less about my situation...only the legalities that pertained to YOU! Not my personal need! THAT is the reason for the poor review. Not the legalities of prescriptive eyewear!

I recently had an eye exam appointment at LensCrafters, ant Green Hills Mall and I must say it was a truly exceptional experience from start to finish. Everyone, from check-in to the eye exam, to selecting glasses, was absolutely amazing! Despite not being a regular at LensCrafters, I needed to schedule a Saturday appointment due to time constraints. I was pleasantly surprised by the level of service and care I received throughout my visit. The staff was friendly, knowledgeable, and professional, making me feel comfortable and well taken care of. The eye exam itself was thorough and conducted with precision, and any questions or concerns I had were addressed in a clear and informative manner. When it came time to select my new glasses, Jason provided valuable assistance in choosing the perfect pair that suited my style and needs. Overall, my experience at LensCrafters exceeded my expectations, and I will definitely be returning for future eyecare needs.

-10/10 DO NOT RECOMMEND. Attempted to use my insurance here multiple times . Scheduled appointments with their staff and on the day of the appointments, the same people that scheduled cancelled. First it was oh we think children should be seen at VUMC, then it was oh well we can't see families together. This was not my first time scheduling there and had been seen there before.. as a family. Weird and very dismissive staff memebers. Unprofessional and unknowledgeable.

Awesome staff. They had a cancellation on the day of my appointment for an earlier time. They asked it I could make it over. I had my 10 month old daughter with me because I hadn't planned on being there 3 hours early. They were very understanding and helped me with her while I was getting my exams done! Best crew hands down. Thank you Brant and Leia

The staff at Ducklo is fine.. their equipment is state of the art. Our overall experience with them is good.. but we won't be back because you have to interact with the Lencrafters people to get to Ducklo. Ducklo - best of luck to you. It isn't worth dealing with the rude staff at Lenscrafters.

The doctor was nice and thorough. The ladies at the front desk were not very warm pleasant or welcoming. The doctor was the only nice one. The ladies made my experience not so good.The ladies wanted me to pay for the glaucoma scan in lieu of getting the old fashion dilation. I told her I was not prepared to pay and couldn't get my eyes dilated today because I had to go back to work. She told me I couldn't get my eyes examine if I didn't get the glaucoma test that day. No other Dr. office has ever told me that. Nevertheless, I had to asked the ladies if my insurance covered the scan and she looked on the back of her paper and she said that it was covered. If she would have told me that upfront, that info that would have major impact on my experience.

From the time I walked in until the time the examination was completed. Everyone was extremely knowledgeable and precise in every way! I could not have been more pleased!! I know that my exam was as thorough and complete as it could be. The professionalism and dedication to cutting edge eye exam equipment was above and beyond. Dr. Ducklo is awesome!!!