Visionworks Old Town Cypress Village

Jamal was absolutely amazing. He first gave me my time to look over glasses on my own and later came over to give me some suggestions (which the one he picked ended up being in my top 3 favorites!) He had amazing customer service and was hilarious! He was very helpful with another lady who was in the store as well. Highly recommend coming here.

Gabriela is the best! She took the time to find a matching screw for my daughter's frames. This really saved the day as my daughter needed to get on the road back to college after Thanksgiving at home. Gabriela for the win!

I am extremely concerned by the experience I had at this Visionworks location. In my 38 years, I have never encountered an optometry office that required medical insurance in order to provide a routine vision exam. I clearly stated that I was seeking only a standard vision exam and prescriptions for glasses and contact lenses. I do not have any known medical eye conditions, and my vision insurance alone is sufficient for this type of service. Despite this, I was informed that services would not be provided unless I disclosed my medical insurance information. To my knowledge, optometrists cannot require medical insurance for a non-medical, routine vision exam. Medical insurance is typically used only when diagnosing or treating medical eye conditions, not for basic refractive services. Refusing care under these circumstances raises serious concerns about billing practices and compliance with professional standards. As a result, I will be filing formal complaints with the Texas State Board of Optometry, as well as consumer protection agencies including the BBB and FTC, so this matter can be reviewed appropriately. I strongly encourage others to be cautious when visiting this location and to ask clear questions about insurance requirements before scheduling an appointment. Update: contacted Vision works at the infamous email that they like to post as their responses to all negative reviews and they did absolutely nothing. They stated that they pretty much can't do anything because the optometrist are independent. So yeah worthless . Now I am have redirected my focus on this specific optometrist Dr. Naveera Farooque.

The customer service at the Cypress location is excellent! Thaddeus was professional, honest, efficient and kind. He helped us find the right style of glasses for a fair price. Unique was knowledgeable, gave us a good estimate of cost for new glasses and helped us adjust our current glasses for a great fit. I would highly recommend going to this Visionworks location.

I am so excited to get my glasses. Darius did a great job and was very attentive. We have been getting glasses there for the last 8 years and never a complaint.

Normally, my husband and I order our glasses together, but he was unable to attend due to medical reasons. Jamal greeted me with a warm smile and he gave me his undivided attention while multi-tasking with other customers. Over the years he has gotten to know his clients because he questioned why I got a particular pair of frames which would reveal thickness due to my prescription. We laughed about it and I told him it was my third choice. I loved how he was looking out for my appearance while making me feel so important. He's one of the main reason why I use Vision Works for my vision needs. I appreciate him so much.

I needed a last-minute fix on my nose pads on my glasses. One of them fell off, and I lost the screw. I came into Visionworks, and Jamal was so helpful, very polite, and kind. They were busy as they were about to close in 45 minutes and he took the time to ask what I needed and had me take a seat and wait while he helped the people who are in line first. Then, when it was my turn, he thanked me for my patience, which helped me with my nose pads, and again, thank me again, when done. Very professional, very kind, would definitely come back 100% just due to Jamal and his customer service.

Provider was extremely helpful. Guided me to frames I had in mind. Maximized my insurance benefits. Did not push products I did not need. Very polite and courteous. Bought 1st frame with insurance. Bought 2nd frame as sunglasses that were designer shades and 50% discount. Very pleased. Will definitely use again. Have 2 week or less wait for items.