El Paso Eyeworks

Dr. Martinez and staffers are always so welcoming and supportive. Awesome experience from beginning to end. Have been a Patient for over 10 + years.

The staff is friendly, especially Dr. Martinez. He is professional, attentive, and truly listens to your concerns. I highly recommend this establishment and will definitely refer others for their vision needs. Thanks Dr Martinez

Dr. Martinez, is an excellent optometrist. They took the time to explain my exam results clearly, answered all of my questions, and made sure I felt comfortable throughout the visit. I highly recommend them for anyone looking for thorough and attentive eye care. Staff was polite! In overall very good experience!

My family has been coming here for years since it's right around the corner from my house, but lately it's been really disappointing. I've been trying to get an appointment for about three months and no one seems to care or want to help make that happen. I called every day to check for cancellations, but there never seemed to be any effort to accommodate me. It feels like they don't value their loyal customers anymore. I'm sure the optometrist wouldn't want things run this way, so I'm not sure where the disconnect is but I've never experienced such a runaround just to schedule an eye appointment.

Dr. Gabriel Martinez and staff were amazing! Helpful and attentive! Highly recommend seeing them for your vision needs! Thank you guys!

They're very nice and the dr is nice, but the wait times suuuuuuuck. If you have an appointment expect to wait more than an hour.

I highly recommend Dr. Maynard from El Paso Eyeworks for quality eye care! My eye exam was affordable, professional, and resulted in an accurate prescription for both my glasses and contacts. Dr. Maynard was gentle with my sensitive eyes and didn't rush the examination, which I have not experienced that elsewhere in EP. Additionally, my appointment was made easily and in a timely manner and I was treated warmly by the front desk staff. Highly recommend Dr. Maynard for your eyecare services!

Dr. Martinez is awesome, however their front desk staff are very unprofessional, rude and like to talk back and hang up on you like the so said 'manager'. As a nurse I always provide great customer service to my patients and let me say that reception plays a big role. They refuse to give me a copy of my prescription although it's good for a year. They told me it had to be 'finalized' to get my prescription and have to get another exam and pay out of pocket. Let it be known that they failed to mention that to me the day of my exam, I was never told I had to get anything finalized and it was my first time. Now my insurance won't cover another exam until a year from the initial exam, which is supposed to be "annually". It was confirmed from another eye center that I would still be entitled to my prescription because the exam was done and was fitted for my contacts and signed that I received my prescription. This center is violating under federal law and only tell you otherwise so they can get you to come in either to purchase from them and waste your time and money again for their convenience. I am not a person to complain but this matter should have been handled and resolved differently and not be scammed for your money. Sadly although Dr. Martinez was great, I will be switching to another optometrist with better customer service. I hope Dr. Martinez can realize that his front desk staff needs to be better educated on how to deal with patients and make their customers better aware of their 'policy'.