Eye C Optical

This is the first time I use this optical for my glasses needs and the last. I got my glasses done and I was never able to use them because of a discrepancy between the bifocal line. It was April 2025 when i got them with 1 yr warranty And 4 first months to make an exchange . I call 3 weeks after I got them to let them know I was not able to see thru them right and they told me to wait longer for my sight to adapt to the new glasses then I wait another 3 weeks without any result concerning the adaptation to this new glasses. I kept calling numerus times and receiving the same response and they never mentioned about the fact that keeping me waiting so long to re-do the glasses the 4 month initial period wont be validated anymore. They wanted to charge extra to redo the glasses. Not fair they kept me giving me the round around

They have awesome customer service at first and then charge you 5 times more for upgrades. When you have a problem they refuse to help and point out where you signed that they are not held responsible. They take advantage of older people and straight out lie to your face. Don't waste your time here. They work in the same building but claim they are a different business than Dr. Di Pasquale's office. They get paid from insurance and then charge you double out of pocket. I had paid more than $200 payment plus $300 insurance and never got my glasses because I couldn't afford to pay off the balance. When I finally got the money they said I took too long to pay. I never got my glasses or a refund. They kept the glasses and got paid by insurance and kept my $200 cash deposit. That's theft in my book!!!

First time here, a family member suggested this place and was very pleased with the service I received. Robert was super helpful and patient with me. I am very happy with my glasses and the treatment.

Staff is friendly with the exception of the lady Patty that initially pre-examines you. She gives of a horrible first impression. She shoots off a list of questions and before you can answer any she's talking over you. She asked for the name of our primary doctor and as soon as my son started to look that up on his phone she admonished him, saying "can't you read the sign? No cell phones allowed in here". I asked her how do you want us to get that information? She said that I could use my cell phone. What?? Makes no sense that my son couldn't use his but I could? Just to let you know the sign on the wall is the size of a postcard and behind a bunch of office material. She also said that no matter the results we would have to buy glasses again. The doctor contradicted her saying it was only a check up. The doctor was nice she was horrible. I would not recommend running into Patty if at all possible go to another location.

Excellent service provided by Roberto. Went above and beyond to ensure that my glasses were done exactly how i wanted them and in a timely manner. Definitely recommended

I received the best service by Maribel !!! She is the best!!!!' For sure, I will recommend their Services to family and friends!!

First time here looking at my options for glasses & loved the service and the kindness of the gentleman Roberto! Keep up the great customer service. I love that for us!

Terrible service. They made two eyeglasses for my dear friend. And she can't see with either one. She's paying almost $1,300 for them and the doc said she can't do anything for her anymore. No more trying to find her right prescription and of course not refunding her money. Common sense and care for their patient would be, either find the right prescription or refund her the money and keep their glasses. But none. Now she's has a pair that she can't see out of and a bill of $1,300.