Eyeland Vision

I also started coming to Eyeland Vision since it started with Dr. Holt and Dr. Nguyen. Both a were the best doctors (understanding, sympathetic, emphatic).The service is horrible!!!.. Dr. Do was condescending and so uncaring!! Ordered contacts on 12/31/25 and they still haven't arrived 2/18/26. Eyeland Vision used to be the best!!.. I strongly recommend not wasting your time and money!! NOW it is horrible!!!! Visit at your own risk!!

I've been a returning patient since they opened but today will be my last visit. They couldn't tell me how much my exam would be until AFTER, then they added an optional exam that isn't required. Then my visit ended when they told me they price match frames and when I found the exact same frame elsewhere for $79 compared to their $226 then all of a sudden because I was using insurance they wouldn't price match but hey if I was paying out of pocket then they would. Oh and I asked the doctor five times if my prescription was changing and he literally just wouldn't answer that question. That place has changed so much and not in a positive way. I'll pay more elsewhere if it means better customer service, transparency and a doctor that answers the simplest of questions.

Hands down the best I've ever had, and I've been wearing glasses since I was a kid. 3rd year coming here and will follow up again the next year. Just wish you had more discounts for none insured!

Only place in town that I know of that offered virtual appointments. However! If you plan on leaving your glasses with them to change out the prescription, don't! They told me it would be 7-10 days it's been a month now and they have yet to call me back after many messages and then giving me two different stories as to why it's been so long. Go for the check up but get your glasses elsewhere or online...

Had an appointment in 2024 and got a notification that I had an appointment coming up which I did not schedule at my visit, or anytime after. Was a little weird... But called and got it cancelled. Had a decent experience when I did go in.

I would not recommend this location due to the receptionist not being friendly. I was late by 13 minutes and she quickly and unfriendly said she doubts the Dr would accept me. Parking lot was empty, no one in waiting room and only 1 customer getting fitting for new glasses but she claimed it was too busy. She then offered to reschedule and i kindly advised i would not be offering my business and would try somewhere else. In my opinion there is a friendly way to explain without being rude.. managers should train employees to be kind and friendly and get employees that enjoy to be there. This store has way too many bad reviews and

Excellent care and friendly staff. One of the best eye places I have ever been to in my 43 years of wearing contacts and glasses.

ZERO STARS - Unprofessional, Rude & Cancels Booked Appointments without Advance Notice to most reviewers. Not even worth the one star. The EXACT same thing happened to us as Ralph from Alamogordo, except we didn't have to waste an hour and a half driving to be told our appointment was canceled. I booked TWO appointments online four months in advance, confirmed and filled out ALL the required online paperwork, and received SEVEN text reminders and SIX emails reminding me of the appointments. This is after I'd been there the year prior, with no changes to our insurance details. I showed up a full half hour early for my appointment, only to be told that it had been canceled because the doctor has an emergency. (Read all the previous reviews with the EXACT SAME EXPERIENCE) No apologies. No accountability. No attempt at a resolution. Just complete dismissal. I couldn't even reschedule. The office staff were impatient, rude, unprofessional, and utterly unhelpful. The woman in scrubs tatted head to toe, started SCREAMING victim blaming and berating me for being upset that they blatantly lied to us both that they called 15 minutes prior to cancel both of our appointments as we were driving over there. I have never experienced such a disrespectful interaction at a doctor's office or a more inappropriate lack of empathy. To make matters worse, this wasn't a one-time fluke. I booked another appointment, thinking it was just bad luck the first time... and guess what? Same thing happened. The doctor called in sick that day after I had already confirmed and taken time off work for it. Once again, no accountability, no apology, and no solution. I read the response to reviewers that they provide the utmost care to all of their patients. REALLY? Read ALL your reviews. This practice has ZERO regard for its patients' time as this is a pattern with a long list of people complaining about the same cancellation issues. I thought I'd try West Texas Optometry on Helen of Troy, but apparently they're just as bad--same careless, unscrupulous business practices. If you value your time and want a practice that actually respects you, DO NOT WASTE YOUR TIME HERE. Find a different office, because this one clearly doesn't know what customer service or professionalism means.