⭐Customer Reviews
4.7
★★★★☆
1421 reviews on Google
This past Friday, I had a very pleasant visit with the eye doctor. Dr. Acosta was so pleasant and found things going on with my eyes, I had no idea where even there. I appreciate his kindness and professionalism. Even the technician Jessica was just so sweet she made the visit feel Like chitchatting with an old friend. This was my first time going there and I'm just surprised how much I liked it and it all went by so quickly. When it's time to renew my children's prescription, I for sure will be taking them there And I will definitely be recommending them to my friends and family.
Thank you all for the good experience.
I absolutely loved my experience at Drishti Kidz Eye Care! The staff was incredibly friendly, professional, and truly caring from the moment we walked in. They made everything easy to understand and made us feel comfortable the entire time. You can tell they genuinely care about their patients and take pride in providing great service. I highly recommend this place to anyone looking for excellent and compassionate eye care for their children!
Dr. Acosta, Amanda, Melanie, and Jimena all delivered above-and-beyond care. I was particularly impressed by their attention to detail and warm bedside manner. I am a rare disease patient, and Dr. Acosta stunned me with his knowledge about one of my conditions. Frankly, he had a better understanding than most of my PCPS or other specialists have ever had! I wish he could be my PCP. Highly recommend this team!
This was an extremely frustrating experience. I arrived 20 minutes late to our appointment, but I had called in advance to let the office know. I was told over the phone that there is a 20-minute grace period, so I made sure to get there within that timeframe. I arrived at exactly 2:47 p.m.
However, when we got there, the doors were locked. It was windy outside, and my daughter has an eye infection, so standing outside was not ideal. Through the large windows, staff could clearly see us trying to get in, yet no one opened the door or acknowledged us. We were only able to enter because another patient was leaving. Because of this delay, we were not physically inside the building until 2:53 p.m.
Despite the fact that I arrived within the 20-minute grace period and had called ahead to notify them, I was told that the 20 minutes had "already passed." That makes no sense when the reason we were delayed entering was because the office doors were locked.
This is the second time we've had a negative experience here, and unfortunately, it will be our last. Customer service and basic communication are extremely important in a medical setting, especially when dealing with children and infections. There was no empathy, no accountability, and no effort to resolve the situation.
I will not be returning, and I cannot recommend this office to friends or family based on the way we were treated. Very disappointing experience. Horrible place. Do not come here.
We had a great experience, it being our first time at this clinic. My child is four and he felt so comfortable and cooperated well with the Doctor Acosta and DR T's examinations! Highly recommend . Also thank you to all the staff including Jackie,Laisha, Melanie and Stephanie for making this a great experience for my son :)
The whole staff is always friendly, fast and knowledgeable. Dr. Acosta is great at explaining and really listening to your concerns. Karol and Melanie were also amazing and make you feel comfortable.
Recommends x 1000% front desk gabby was amazing her hospitality was great I felt so welcomed , Amanda the technician was great with my 3 year old she was super sweet , Mcintosh , the doctors I believe was her name THE BEST absolutely hands down she was wonderful with my daughter , she talked me through the whole process of what was what and just gave me a great understanding of everything ! Also at the glasses side they were amazing so helpful and patient ! Hands down everyone was great highly recommend!
Judith and Idaly were so sweet during our visit. Both of my daughter had their appointments today, and they were very patient and reassuring with each of my kiddos. They answered questions and made sure my girls were comfortable! Thank you so much, ladies!
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[?]Frequently Asked Questions
Where is Sapna Tibrewal MD I Drishti Kidz & Family Eye Care located? +
Sapna Tibrewal MD I Drishti Kidz & Family Eye Care is at 2680 George Dieter Dr, El Paso, TX 79936, United States, El Paso, Texas 79936.
What services does Sapna Tibrewal MD I Drishti Kidz & Family Eye Care offer? +
Sapna Tibrewal MD I Drishti Kidz & Family Eye Care provides comprehensive eye care including services for this business. Call +1 915-315-2584 for specific service availability.
What are the opening hours of Sapna Tibrewal MD I Drishti Kidz & Family Eye Care? +
Sapna Tibrewal MD I Drishti Kidz & Family Eye Care is open 8 am-5 pm. Closed on: Saturday, Sunday
Does Sapna Tibrewal MD I Drishti Kidz & Family Eye Care accept walk-in patients? +
Sapna Tibrewal MD I Drishti Kidz & Family Eye Care in El Paso accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Sapna Tibrewal MD I Drishti Kidz & Family Eye Care? +
Consultation fees vary by service at Sapna Tibrewal MD I Drishti Kidz & Family Eye Care. Basic eye exams typically start from $50 to $150 in El Paso, while specialized treatments and surgeries may cost more.
Is Sapna Tibrewal MD I Drishti Kidz & Family Eye Care equipped for emergency eye care? +
Sapna Tibrewal MD I Drishti Kidz & Family Eye Care provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About Sapna Tibrewal MD I Drishti Kidz & Family Eye Care
Dr. Tibrewal is an eye doctor for children who provides highly specialized medical and surgical care for kids with eye diseases in El Paso region. She is also an expert in surgical management of Strabismus in adult patients. Our services include but not limited to: Treatment of Strabismus(Crossed Eyes) in Children. Treatment of Strabismus(Crossed Eyes) in Adult Patients. Treatment of Retinopathy of Prematurity(ROP). Surgical Treatment of Cataract in Children. Treatment of Tear Duct Blockade. Treatment of Glaucoma.
Most of the Medical and Vision Plans Accepted I Accepting New Patients
How to Get Help at Sapna Tibrewal MD I Drishti Kidz & Family Eye Care
To visit Sapna Tibrewal MD I Drishti Kidz & Family Eye Care in El Paso, call +1 915-315-2584 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in El Paso?
Choosing a verified eye clinic like Sapna Tibrewal MD I Drishti Kidz & Family Eye Care in El Paso ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.