Epic EyeCare

My family & I have been coming to this eye clinic for nearly ten years, and it is truly disappointing to see how much the quality of care has declined since Dalena took over as the provider. The change has been noticeable in every part of the experience. The level of patient care and responsiveness that this practice was once known for has deteriorated significantly. One of the most troubling changes is the new requirement--supposedly for insurance purposes--to schedule multiple appointments and address only one issue per visit. This was never the case with previous providers, who were gracious, responsive, and attentive to patient needs. The office is clearly struggling. Many long-term staff members have left, the clinic now operates only four days a week instead of six, and the environment feels strained and understaffed. It's unfortunate to witness a place that once ran smoothly operate at such low capacity. Interactions with the current provider have also been challenging. Dalena often comes across as condescending and dismissive, and there seems to be little awareness or respect for cultural differences. Instead of prioritizing patient well-being, the focus feels heavily centered on what maximizes billing rather than what is medically appropriate or considerate. It's sad to see a practice that served the community so well for a decade decline this rapidly. Unless major improvements are made, I honestly worry about the future of this clinic.

I went in for my annual exam all was well until I got my glasses back WORST EXPERIENCE EVER!! The prescription was flipped , the left lens should have been on the right and Vis versa. However when I went back for the correction. Dr. Nguyen pretty much told me that I was lying. Rather than admit making a mistake and doing a simple correction by having the lenses switched to the correct eye. She became rude , indignant and very disrespectful and recommended a refund for the service. IF YOU VALUE YOUR VISION STAY AWAY FROM THIS PLACE!!

FANTASTIC! The service, the attentiveness to me, from the assistant to Dr. Nguyen was first class. Professional expertise with smiles! I would be skeptical of the negative reviews--especially from any "professional". I was blown away by the experience I had last week. Thanks Epic Eyecare Garland!

Dr. Dalena Nguyen and her staff are great. I really appreciated them listening and tending to my emergency issue especially since I called as a new patient. Will be recommending and returning.

I had a good experience with the doctor and her staff during my appointment for an eye exam with contacts. They helped me figure out the finances and ordering my contacts. I tried calling the office multiple times with questions and couldn't make it in person to ask due to my job. Their phone number gives me an automated voice but never really lets me talk to an actual person. The automated voice tells me to leave a voicemail and someone would call me back as soon as possible. I have never received a call back from the office even after calling multiple times and leaving multiple voice mails.

I've consistently had pleasant experiences here over the past several years. Although some of the staff members were new to me during this visit, they were exceptionally friendly and welcoming. While I would appreciate a wider selection of designer frames, I was still able to find a pair that I truly like.

Dr. Hoang is great! Very personable and provided a variety of suggestions for contact lenses for us to choose from. Had both siblings fitted here for eye glasses and while the glasses are expensive, the eye exams were quick and accurate!

DO NOT BRING YOUR CHILDREN HERE BAD PLACE TO COME TO ITA VERY CLEAN BUT MY PROBLEM IS THEY KEEP CHANGING MANAGEMENT THE ONE GUY WAS REALLY RUDE ALWAYS HAD AN ATTITUDE THEN TRY TO PLAY IT OFF BUT SAYING JOKES THAT WERE NOT FUNNY I KEPT BRINGING MY KIDS HERE FOR THREE YEARS UNTIL NOW THEY WERE TRYING TO CANCEL AFTER TELLING ME MY APT WAS AT 1020 BUT SCHEDULE PNE OF MY KIDS AT 950 AND TEN MINS EACH AFTER THAT AND SAYING THE DOC WOULD ONLY SEE TWO KIDS AT A TIME WITHOUT ANOTHER ADULT IS CRAZY I WILL NEVER COME BACK THERE AND I REFFERED ALOT OF PEOPLE WILL ALSO STOP THAT AS WELL!!