Grapevine Optical

I've been to Dr. Carter 3 or 4 times in the last 3 years for eye exams. He has always been great, friendly and informative. Front desk lady has always been very friendly also. I have never had any issues here. I have also never purchased glasses from Grapevine Optical, as I am very picky about frames, so I shop around to find what is perfect for me. Overall, I would recommend.

I went in for eye exam more than 45 days ago for an eye exam and possible new glasses. After exam it was determined I needed a new prescription that adjusted my distance and reading strengths. I picked out new frames and waited for new glasses. I was called when they came in and went in to pick them up. After wearing them for less than 2 hours I knew they were not working.....but their office was already closed (early hours on Sat). I called them on Monday and ask for an appointment with the DR to check the prescription strenght as I could see fine with distance but reading was way wrong. They did not want to schedule a meeting with the doctor but I insisted so I got an appointmet for the following Sat. I went in and they tried adjusting them thinking the bifocal line was wrong...it took 30 minutes before they finally let me see the doctor. He did NOT re-check my eyes only told me it looked like they made them wrong. They sent them back for a redo. I waited and waited (3 weeks) and finally called them. The glasses were in but they claimed they had not been able to reach me at the phone number I had provided (same number they called the first time). I was told I could pick up the new glasses. When I went in to get them fitted it was easy to tell I still could not read out of them (problem was worse). The lady helping me expained she was not sure but the DR had increased my reading power and they thought that would solve the problem. I was really upset because the DR was not in. I decided to leave the glasses with them and asked that they decide how to resolve this. I got a call 2 weeks later and they wanted me to travel to Ft Worth so the doctor at their other office could see what the problem was. I did not want to make a trip to Ft Worth to get this resolved and told them that. Today more than 45 days after my first trip to their office, I still do not have new glasses (but they do have my money). Still trying to figure out how to get this resolved.