Thurmond Eye Associates

Was referred here for a checkup for lattice degeneration and floaters. Was a much faster experience than other ophthalmologists I have been to. I was in and out within an hour of my appointment, despite a full waiting room. The doctor was very thorough and was the first to ever sit down with me and explain what my eye condition is, and what their tests are actually doing. Best ophthalmologist I've been to.

The staff is incompetent. They provided a document to my mother with her next appointment highlighted showing she had to go to Edinburg for the appointment. On the day of the appointment the called her saying that the appointment was for the Harlingen office. The always screw up appointments and THEY DO NOT CARE because if you miss it due to their stupidity THEY STILL GET YOUR MONEY FOR A NO SHOW!!!

I have had terrible service with Thurmond this past year. They are not what they used to be and the vast majority of the staff are very rude . I had made an appointment with the doctor for December four months ago and they canceled it for march 2026 They said that was the earliest. Need to find another doctor!

They NEVER EVER answer the damn phones. It's impossible to reach anyone. I literally have to drive to get there and they have 3-4 people doing absolutely nothing but yapping.

Our family has had terrible service with Thurmond this past year. They are not what they used to be and the vast majority of the staff was very rude or very questionable in theor knowledge. Both my wife and daughter had to get second exams at another practice to solve the issues that Thurmond practitioners created and refused or didn't know how to correct. My daughter was told today that the prescription she was given should have never been given to a child. We will not be back and if you value your vision you won't go to Thurmond.

Very disappointed. They had told my mother they were going to order her a specific frame glasses she wanted, didn't tell her anything for a month, and when I asked to see if they were ready they sent us to McAllen only to arrive and find out that the company doesn't even make those frames anymore and I guess nobody could be bothered to tell us. So she spent a month waiting with broken glasses for her new one only to be told they had never even actually been able to order the frames. The lack of communication is frustrating.

My mom and I went here an we received a terrible experience. We drove from Edinburg and we had an appointment for 2:30. Once we arrived they told us they had cancelled our appointment was cancelled cause the doctor left mid day and didn't give us any explanation or information at all. The lady named Dolores was very unapologetic and disrespectful and didn't see our point of view at all. She was rude and no one called us before hand letting us know about the cancellation. We drove over 45minutes and we got picked up from school and she left work. I wouldn't recommend coming here they definitely don't take pride themselves over customer service.

Worst experience--avoid if possible. They do not confirm appointments, they do not answer the phone, and they lack courteous customer service.