Valle Vista Optical

My eyesight is getting worse as I get older. Recently, I've had issues with the clarity and sharpness of the prescription Ieven with the recent prescription provided by the eye doctor. I thought my prescription was just off. It turns out that my prescription was correct. The issue was the placement of my glasses on my nose. My glasses needed to be elevated a few mm up to have the the correct alignment of my eyes to the lens. I would've never known that this could've been a problem. The staff at VVO identified that problem. My previous set was ordered online. I also did not know that they can make "computer" glasses. Basically these are glasses configured for mid distance. These are great if you work with computers all day. If you have progressive lenses, you would have to move your neck around to get the right spot. Not the case with computer glasses. I got progressive lenses and computer vision lenses from them. I'm very happy with my new progressive lenses I got from VVO. It was dialed in. They have a gadget that measures your eyes against the frame so the lenses are created/calibrated based on your actual facial profile. No generic measurements. I did have an issue with my computer lenses as this is an estimated calculation based on your distance prescription and your reading prescription. My monitor setup is farther than the typical 16-18 inches distance. VVO remade my lenses 3 times until they got it right. No additional cost and no questions asked. I even offered to pay for the new lenses because I felt bad that it wasn't their fault, but that my needs are just different than your normal daily use. They insisted that they will take care of it at no additional cost. That is 10/10 customer service right there. I used to order glasses online as they are usually cheaper. However, you will not get the fast service and excellent customer service that VVO staff provides. On another note, they have their lab onsite. You can get your glasses made same day for simple prescriptions. Progressives in 1-2 days. Speed is a very big plus for me. I am definitely one happy VVO customer.

Usually buy my glasses at Vision place by target including my most recent pair in February. Took them in for a screw replacement. They were having issues repairing. They sent me to Valle Vista Optical by name! Why?? To do a simple repair that their staff couldn't do!? Is it me or is sending your work to the competition a bad sign?! VVO staff just replaced the screw and nose pad. I think I'll save myself a lot of driving and just buy my glasses at the place the competition recommended lol.

The BEST!! We visited all of the opticals in Harlingen and ONLY Valle Vista carried toddler flexible glasses. They were beyond amazing - the glasses were on backorder till Mid May and they allowed my 2yr old to have a loaner pair in the meantime. They kept me updated on the status and called promptly when his pair arrived. They swapped lenses in less than 5min and we were ready to go!! Thanks Valle Vista Staff

The shop itself, and the people that know their jobs do truly an excellent job of taking care of the customers. My husband and I have gone there for many many years and we've always been really grateful but... today there was an individual by the name of Selena... first when I walked into the place. I let them know I was there. the male ssaid to please wait over there and then two other customers came into the store and then people came from the back to take care of the other two people that had come after me. I did ask the individuals the male that was there sitting down, sir is there a place to sign up and he said no ..fine I wait my turn times three and then I get Selena. I tell her that I bought my lenses there and I thought I had insurance. She looks at my account and says no ..I said ma'am can you repair them they usually repair it's not a broken metal frame part. It's the arm if you will and she said no you'll need to buy another pair and then I said ma'am I've been coming here for years. Is there anyone else that I can talk to then she proceeded to ask the gentleman next to her and said we can replace the arm so I was grateful and I left. I live about 30 miles from there as I'm driving home Selena called me back to tell me that I did in fact have insurance after she checked correctly and that they could replace my frames So I turned back around and drove 20 miles back to pick them up. What is truly disheartening is :the other customer that didn't ask the questions or that were misled.. and incurred extra charges ..Please for the sake of your loyal customers provide training to Selena so she can do better.

Gucci Gang by Lil Pump has always been one of my favorite songs but I never really knew what it felt like to own a Gucci product until recently. For 7 years I had owned one of my favorite Warby Parker frames and it wasn't until this year that they had flown off my face during a beer induced drum solo that they had discovered a life outside the frame (no pun intended). Thankfully my friend not only recommended Valle Vista Optical but proceeded to recommend becoming part of the Gucci Gang. I now am a proud owner of a beautiful Gucci pair frame spectacles that do indeed make the future a clearer destination. I highly recommend keeping your eyes peeled for their new location, I hear it'll be a sight to see.

I went to 5 different places around Harlingen and Brownsville looking for new frames. It was hard to find what I was looking for since I can't wear all the cute plastic frames they have everywhere (they give me a headache). I ended up at Valle Vista Optical on Ed Carey and was so happy with not only their selection, but Jordan's customer service! He is very helpful without being pushy and knows their inventory well enough to hone in on what exactly we wanted. My glasses were ready the same day, but I picked up the next morning (today). My husband went in with me and Jordan helped him find the perfect pair as well! We highly recommend Valle Vista Optical for the best selection and best customer service around. Plus, they're a local business. That's always a major bonus when we can support local!

I have been using Valle Vista Optical for years and wouldn't dream of going anywhere else. They are the easiest to work with and go above and beyond to make your experience great. They are patient when you are struggling on which glasses to get. They work with your insurance and keep you looped in every step of the way. And their customer service is stellar. Plus they have a huge selection and more than willing to order what you want and need. Couldn't be happier with my experiences there.

Valle Vista Optical is amazing! To summarize my story, I ordered some inserts for my Oakleys so I could see clearly while working and working out. I ran into a roadblock after multiple opticals, including different locations of Stanton Optical and Eyemart Express, flat-out denied my prescription because it was in the negatives. I kept hearing it was "impossible" or "too difficult" to make it work. Thankfully, Master Eye Associates pointed me in the direction of Valle Vista Optical and that's when everything changed. From the moment I walked in, the team was professional, knowledgeable, and confident they could handle my prescription. Huge shoutout to Jordan, who went above and beyond to make sure the process was smooth from start to finish. He explained everything thoroughly and ensured I felt comfortable and secure throughout the process. Not only did Valle Vista Optical make what others said was "impossible" completely possible they did it with ease, precision, and amazing customer service. If you've got a tricky prescription or just want a team that genuinely cares and delivers, I highly recommend Valle Vista Optical. Ask for Jordan