20/20 Express

Love this place! The entire staff is friendly and helpful. They were patient with me when I took a bit to find the glasses I liked. The doctor got me in quickly and efficiently. As long as I'm in Marble Falls they will be my eye doctor!!!

They just lost me and my husband as customers! We referred our daughter, Melissa to them, and are in complete disbelief how she was treated Friday, March 21, 2025. We are new to the area, and my husband and I both went to 20/20 express this past year. Now we will not be back. Our daughter first went to Wal-Mart eye care that day because she felt like there was a scratch in her right eye. Wal-Mart said they could not see her because they no longer deal with scratches but told her to go to 20/20 express as well. My daughter went there because only because that was our eye doctor. Melissa the eye doctor was sitting up front when she came in and told her she felt like there was a scratch in her right eye. Dr leaned over and looked at her eye and said "I don't see anything". Dr then asked, where and my daughter pointed to where it hurt, and she said as she laughed, those are your blood vessels and she smirked and looked around at the other customers. She told her to fill out the paper work and front desk would give her a price. Dr Melissa also told her, oh and this was supposed to be my last patient today because I was supposed leave after her, but I guess I can see you after her. Lady at the front desk told her it would be $129 and then asked her, "Can you do that?" My daughter said yes, but I don't want to spend that. Point!!! She has the money, she felt like she was spoke to like she was a dumb teenager that didn't know anything. My daughter has Noonan Syndrome, she is 32 and 4' 11". She just got off work and didn't have any make up on. So, my daughter may have looked young to them, but they made her feel stupid. NOW.....she called America's Best in Georgetown (she goes to America's Best in Tyler), they wanted to get her in that day but she lives an hour from there and it was already late in the afternoon. I went with her. Guess what?! She has a scratch in that eye. The eye dr was so sweet. They were also shocked to hear how she was treated at 20/20 Express. The eye dr was so thorough, he is referring her to a specialist as he believes she has Glaucoma. That is common with people with Noonan Syndrome. Thankfully!!!!!! Someone chose to be nice and caring to her, had she not got this SCRATCH in her EYE checked, so what is going on behind her right eye he saw would not have been checked. Here is the thing, my daughter doesn't mind spending $129, America's Best was only $75, but that wasn't the point, she called me so upset how she was treated by 20/20 Express. We will never go back to 20/20, it's worth driving an hour to get good, thorough professional eye care. The entire Hulse Family!

I had an appointment with Dr. Melissa Poppenhusen recently and I was impressed by her friendly, outgoing personality, thoroughness and thoughtful questions. She was great; it was a very good experience and I would recommend her if you need help with contact lenses or glasses.

Those ladies up front are mean!!! I have been a customer for over 10 years and I recommended my own mother. She told me those ladies are mean. I love Dr. Drinkard, but those ladies are mean!!!

I made two appointments for my boys. We were able to book an appointment in 2 weeks which for Marble Falls standards is fast imo. The front was just the best! Assistants were awesome (!!) with helping my kids trying on the contacts for the first time. Staff was positive and we valued their opinion on the styles of frames. I find no reason at all why I should not return to this business. We filled out a post card (old skool style) to remind us of next years visit. My 18 year old has the biggest smile now because he has the contacts.

Very nice waiting area as well as a great variety of glasses. Dr. Poppenhausen is absolutely wonderful. She is so attentive and caring. If I had a question ,she has an answer. She put my mind at ease regarding my eyes. I'm a diabetic. Very professional as well as kind. She is the ONLY person I will ever trust with my vision!!

Outstanding from entry to exit. Tammy took great care of me and I felt very welcome as a first time customer. The exam was extensive and the explanation of the results was very thorough from Dr. Melissa. It turned out my glasses were fine and my sight has not gotten any worse. Kudos for the low pressure sales. Altogether professional, kind, and informative. Thanks again

Not only was Dr. Melissa Poppenhusen thorough, with the exam, she did so with personality that put me at ease. Dr. Popp even tried things with various lenses to see if that would be better with my "lazy" eye....something no one had done before. She is very knowledgeable and enjoyable. I'll be going back to her! :>)