Gulf Coast Eye Institute

There is usually a long wait! But, I had an emergency, and I am extremely grateful with everyone involved! The receptionist who answered my call and got me in within the hour, the first person I came in contact with Jose, think he must be an MA. Then PA Barrera! And Jora! The three of them were attentive and thorough which I appreciate! I felt that my concerns were addressed.

Im very dissapointed ! Im a patient of Dr Gonzalez He did a wonderful job with my permanent eye implants But I'm highly frustrated with employees changing my schedule not once but several times I wanted to see DR GONZALEZ After months of being changed the schedule several times (nor me THEM ) I went there about 2 months to find out another Dr was seeing me which didn't give me time to ask questions!!!! He flew the room after telling me I need glasses The excuse when asked the receptionist ( she was very nice ) Dr Gonzalez was out of town !! This is just ridiculous Why after paying a fortune for permanent implants I need glasses !!!! Why why ???Im really frustrated at this point everything seems so unprofessionally !!!!!I have an appointment comming Few minutes ago Phone started to ring ....i wasn't answering ...this whole issue is traumatizing me !!!! Really !!! Never in my life I have been so dissapointed Sure they are calling to change my app ! If I have to go to the clinic sat in the parking area to wait for Dr Gonzalez I will wait there !Yes do I have to "stalk him "????? Ridiculous !!!By the way the reason of my visit was cleaning since I have Sjogrens cornea sheds a lot Nothing wrong with implants ! If DR Gonzalez is reading it ( I doubt ,Drs are to busy ) hopefully somebody shows it to him Please Dr Gonzales take care of business Att Estela O'Leary

I couldn't be more pleased with Gulf Coast eye institute, during my exam they noticed a dark spot to the right of my retna, they set me up an immediate appointment, they did further exams and were very professional, made me feel comfortable totally explained everything. Were very through. I feel very blessed to have them for my eye doctor and will highly recommend them.

I enjoy seeing Dr. Cantu he is kind & explains everything to you with patience & not rushed. I just realized he walks you out of the office to the reception area. Never have I had that curiosity extended me as a patient. The staff thrughout the entire office settings including the front office staff are nice & helpful. Although they are very busy they take the time to greet you.

I'm very upset with this facility! My daughter was scheduled for cataract surgery and she was rescheduled 5xs. Their excuse was always that Dr. Gonzalez was going to be out or he was over booked. I really believe they just want us to pay for the premium lens instead of going with the basic traditional lens that the insurance pays for. Very unprofessional Dr and facility. Never again will my daughter be seen here and I would never recommend them. Do yourself a favor and go somewhere else where they will take care of you as a patient deserves and not only go after your pocket!!!

I 'm always, please, with the services staff conduct when i have an appointment. I understand the waiting is terrible but its understandable. They're not so many doctors like Dr. Gonzalez. They is do many sick persons.They're curious, patient, and caring. I'm grateful and thankful for the doctors' talents that God gives them to help us see better.

All the staff at Gulf Coast were exceptionally polite ,professional, and friendly. All the waiting rooms were full but my appointment wait time eas completely acceptable. Dr Shekoh is awesome.

Easily the worst experience possible. My father is subjected to 2-3 hour waiting times every visit. On one occasion, he had to wait 5 hours. These people couldn't care less about anyone's time. The front desk personnel seem really unhappy with their jobs and ensure patients know it. Today they told us "it is normal to wait" despite having already waited 2 hours. That is NOT normal. The lobby plays movies with nudity and there are kids in the lobby. I wish there were other options but, unfortunately, this is the norm in the RGV and people here put up with it. Bring a book and something to do. They will not give you a wifi password either and the cellular service here does not work anywhere in the lobby. As a healthcare provider myself, I never run my practice this way and so glad I no longer practice in the 956 where no regard for people's time is valued by so many of my colleagues. Best of luck with this place.