Family Eye Clinic

Sure in person they are nice but if you request anything over the phone they cant seem to help you. I had my fist check in with them in dec 2024 and things were fine i recently went again in October 2025 for an eye infection with 3 follow up appointments where they check my eyes and vision each time. I finished my eye drops and the infection spread to my other eye when i requested a refill of the eyedrops they denied my request because it had been over a month since the first visit (even though i had a follow up appointment every week). I ultimately chose to start seeing a new doctor because of this incident. I recently reached back out to them and requested my prescription be sent to my new dr. They informed me they couldn't help because my prescription was out of date. Ultimately they seem unwilling to actually help you they just want to drag you back into their office to pay for another visit. Wouldn't recommend

I had an excellent experience at Family Eye Clinic! Dr. Pham was wonderful--very honest, patient, and attentive. He took his time to make sure my contact lens prescription was perfect, especially after I'd had a terrible experience at another practice. I truly appreciated how he listened and made sure I left completely satisfied with my appointment. The staff was also fantastic from start to finish. A special shoutout to Anna in the optical department--she went above and beyond to help me price match my contact lenses with Costco to ensure I got the best deal possible. I highly recommend Dr. Pham and the entire Family Eye Group team for anyone looking for quality, caring eye care!

Dr. Pollard and her team are great. Everyone is friendly, professional, and you can tell they really care about their patients. She takes the time to listen and explain things, which makes the whole experience easy and comfortable. Highly recommend. Had to update my review because at my prior doctor's office I generally had to go back and be refitted for glasses because the prescription was slightly off. That was not the case after my visit with Dr. Pollard. Prescription came in and was perfect from the get go.

Great clinic. Super friendly, clean and everyone was super patient with my toddler son who was not excited about his eye exam. Absolutely recommend!

Very professional and friendly. Allowed me to try several pairs of contacts to before I committed. Would recommend.

Facility was very clean! Kaiden served me well! He was very pleasant from start to finish. I appreciate how he cleaned every instrument before and after use! He kept me aware every step of the way, didn't leave confused or unsure of things that took place. Dr Nhat was great also, he explained details of my eye exam in terms I could understand, shared important information another clinic in Ennis Tx failed to tell me. Jessica helped me pick out perfect eyewear fit to my liking. Loved the convenience of scheduling an appt online. Again superb service Kaiden (love how your mom spelled your name), Dr Nhat and Jessica. Be blessed. Sorry for late review, I forgot.

Staff were great, very helpful and knowledgeable. Service and options were a good value.

I had a great experience at Family Eye Clinic in Midlothian! From start to finish, the staff was welcoming, professional, and incredibly helpful. I came in for a routine exam and ended up walking out with the most stylish Tom Ford frames--I'm obsessed!