Eye Center of Murphy

Eye Center of Murphy makes annual eye exams AND any emergency exams needed (although hopefully not too frequently!) so easy to deal with. Dr. Suzanne Ferenczhalmy, and all of medical staff here, are also deeply knowledgeable, thorough, friendly, and have a soothing presence. Which is a huge win and comfort to come across in any medical practice! But, ultimately, I stand firm behind the notion that an establishment is only as good as its front desk/support staff, i.e. the people keeping the business organized, walking you through your assinine insurance policy, working with EVERYONE'S schedule, and so much more. It is safe to say that Christian and Esosa, captains of the front desk at Eye Center of Murphy, are very much perfect reflections up at the FoH of the professional and comforting experience you can expect in the Back of House. They are both super helpful, kind, and personable. They're thorough in communication, helping to place orders, and efficient in all ways possible. 5 stars for certain, I'd give more if I could.

This is my first to come to Eye Center of Murphy. From start to finish my experience was awesome. Dr. Humphrey's listened to my concerns, and reassured me about some issues I was worried about. I would absolutely recommend anyone in need of an eye exam to come here. The staff, and doctor(s) are friendly, and the waiting time is short.

I'm extremely pleased with my entire experience at Murphy Eye Center. The care and attention to detail is outstanding. I can see much better now that I have the correct eye prescription. The incredible office staff and technicians truly make you feel welcome. Thank you!

Updated Review Despite the amazing service of Dr. Humphreys and her team, I originally left a negative review due to a poor customer service experience, but I feel it's only fair to share how the situation was resolved. After my initial feedback, Ashley the optical director reached out to me promptly and handled everything with incredible care and professionalism. She not only addressed my concerns but went above and beyond to ensure I felt valued as a customer. Their attention to detail and genuine effort to make things right have completely changed my perspective. I truly appreciate their dedication to excellent service and would highly recommend them now. Thank you for turning this experience around!

This is such a great place. From the time you walk in you are treat great. Eye exam was great. Alan in optical department takes the time to help you find the right glasses. I will be going back.

It had been years since I visited Eye Center of Murphy, but I'm glad I made the effort to come back. From the moment I walked in, I was greeted warmly by the staff, who went above and beyond to make me feel comfortable and cared for. Not only do they provide exceptional eye care exams, but their dedication to customer service truly sets them apart. During my visit, there was a minor hiccup with my frames, but the way they handled it was truly professional. They addressed the issue promptly and ensured that everything was made right. Mistakes happen, but it's rare to find a business that takes accountability and goes the extra mile like they do. I left feeling confident in my care and incredibly valued as a customer. If you're looking for a trustworthy, professional, and compassionate eye center, look no further than Eye Center of Murphy. Going forward, this will be my one and only eye care provider.

I have been a patient at this practice for a while, and I am consistently impressed with the compassionate and detailed care I receive from the ophthalmologists and the entire staff. Every visit is a reminder of why I trust them with my eye care. Today, however, my experience was so exceptional that I had to write this review, specifically to commend Cherrelle at the front desk. She took the time to truly listen to my questions and concerns. She demonstrated a remarkable level of understanding regarding my unique vision needs and my personal situation. Cherrelle was incredibly knowledgeable and patiently walked me through all the information I needed to make informed decisions about my lens options and how they worked with my insurance. It was clear that her priority was not just to get through a transaction, but to ensure I had the best possible experience and received exactly what I needed. Her thoughtful, affable, and human-centered approach was so refreshing and deeply appreciated. Thank you to the whole team for always being fantastic, and a special thank you to Cherrelle for going above and beyond today. It's people like her that make this practice truly outstanding.

After having a crazy day when I arrived for my 4:00 appt and was checking in I mentioned to the ladies at the front, I'm a little shaky I just realized I haven't eaten, one of the ladies hands me a natures bakery bar in less than 5 seconds. This isn't taught customer service, this is hiring compassionate individuals. - first star. The technician who did my initial assessment was extremely kind and patient with me, while I'm sneaking bites of the bar. - second star. Dr. V took time to ask me questions and listened. - third star. During my visit with Dr. V, he really educated me on what I was experiencing and even suggested what might help me to see better during long days in front of a computer screen. - fourth star. And lastly Ryan made picking out glasses easy, was honest about some of my choices and found other color options for the style I chose that weren't on display. Additionally as someone who normally orders cheap glasses online, he did not pressure me but gave me options with insurance and I found a pair of Pradas with additional desktop feature for only $100 OOP, not far off from what I was paying online that don't come with expert fitting. - fifth star. What an amazingly ran efficient office with stellar customer service. Would recommend.