True Vision

Just paid $300 for a contact fitting and contacts (WITH INSURANCE). Feeling scammed as the doctor didn't even check the fit of my contacts once I put them in. Doctor was very dismissive about my concerns with strained vision and headaches. Staff were rude and did not want to check me out. Finally when I was getting check out the lady told me they were unable to order anything less than a 90 supply of contacts. Should've done 1-800 contacts but I felt pressured to order from them. I never paid more than $120 at TSO and they let me order the amount of contacts my insurance covered. Also their optomap appeared dirty/grimy and I had to wipe it down myself with an alcohol wipe.

BEWARE!!! Daughter just left there and they charged her $200 for a contact fitting for the contacts she put in her eyes. I left this place 2 years ago and told her not to go back but she did today and now she's out $150 out of pocket after insurance when we normally go to the eye doctor and pay less than $30. Please go somewhere else. I found a place that I love. I knew the vibe in this place was bad.

Never had problems when Dr Ratcliff was there. I brought my daughter in for her annual check. We always get contacts and glasses. My daughter was seen by a female optometrist and I picked up the glasses drove back home to Buna and she couldn't see out of them. Called back and set up another appointment for another eye exam. This time there is a male optometrist. They call when glasses are ready. Again I go to pickup and back to Buna. My daughter could not see with them. When I go back in they refuse to give me my money back and tell me they don't give refunds. They said she couldn't come back in for another eye exam. I explained we've been in her twice. Seen 2 different Drs. I'm not bringing her back for another exam, Young lady gets the mananger. I explained we've all the above and she shows me a paper I signed stating no refunds. I ask for corporate phone number. She said they are individually owned. I said well can I get the owners name. She said she was the owner. I said no you're not. She responded why don't you think I'm the owner. I said, your not the owner. I could understand if I just didn't like the frames and wanted to get my money back BUT this is the incompetent Drs that examined her. They both couldn't get her the correct script for glasses. This is not acceptable ! I will be reporting them!

Very nice people to get eye exam and glasses

Took around 5 weeks to receive my glasses, Worth the wait!

I had to come here from Beaumont to pick up my glasses on my day off this week. Amongst the rest of the errands I needed to run, I came here from Beaumont. They had a sign on the door that they were closed from 11:30-12:30 for lunch. I got here at 11:25 and the door was already locked. I went to lunch and sat in my car until 12:30, and the door was still locked. Other people, about 7 to be exact, gathered at the locked door. Then, 3 individuals they were renting part of the office from, also arrived- door still locked. Dr. Mapp even arrived and stood with us locked outside. Finally, someone got ahold of the office manager who stated "we went to lunch and are stuck in traffic. We will be back shortly." We stood at the door until 12:48pm when a woman came and opened the door for us. No apology, nothing. There were elderly individuals stuck outside that office for 15 minutes in the Texas heat, and not one apology- let alone the consideration to return to work at the time you put on your office door. You need to realize there are people that don't get lunch breaks, or even that take their lunch breaks to come to your office. I hope that your food was at least good. Worst service ever. I would rather pay completely out of pocket at any other office than deal with this again. If I could give 0 stars I would have.

The people there is so friendly, but my doctor never did tell me I should go see a specialist at least recommended one now I can't even see out of one eye and my doctor said I give him a piece of my mind. He should've sent you to a specialist so was not gonna do me any good now I wouldn't recommend anybody to go there. Dr. Radcliffe seem friendly, but he can't repair my sight now. I wouldn't send anyone there.

The reviews about bad office staff is SO TRUE y'all! They are so rude and unprofessional. Buying contact lenses should be an option but they force you to buy it and be rude about it, and if you say no I will buy next time, they will say "pay now and if you still don't want it we will refund you!" They are so ridiculous! Also I ordered glasses and had to wait 2 weeks after it was ready I found out they made wrong lenses. I wanted a refund but they said no that they will fix it and make it ready tomorrow but it's been a week and still not ready. Do not waste your time and money in this place!