Dr. Crosby Wallace

Dr Wallace provides exceptional personalized care. With over 28 yeara of experience I felt very comfortable trusting him with my eye care He is honest and trustworthy. His office staff is always kind and welcoming.

The Crosby is an excellent doctor, however there are two ladies at the front desk who are not only unprofessional but they lie and purposely not send your very much needed prescriptions to your pharmacy. This is what the younger girl did to me. I came in to see Dr Wallace because of an infection/ irritation that was becoming painful. While sitting in the waiting area, I asked both ladies a question about my coverage. Well, this turned them mean and ugly and their responses were contrary to what my plan says but they said no. My visit is not covered. Neither even bothered to call my insurance to verify, they just shouted at me. So, I walked away and sat down. So, after my visit with Dr. Wallace, went to pay for my visit and the younger girl said, Mrs. you have a balance. I paid totally for a product close to one hundred dollars, I said I paid for that totally and Vanessa is who conducted the transaction. So, I left. The younger girl said she was calling it into my pharmacy that day. She lied. I called the office the next morning after waiting all night and asked where did you faxed it to because I need the medicine. She lied again and said I faxed it again and I will call. So, after work. I've been on discomfort all day. I called her and she said she did. She lied once again. I called my pharmacy and they called the doctor's office and said I'd been waiting all this time and need the eye medicine, please send the fax. I sent a message to Dr Wallace to call me, so I could let him know that I've been without the medication and am in discomfort at 02:02 and CVS received the prescription at 02:06. The danger about this situation is that these two women are sort of care takers making sure patients above everything get what the doctor ordered because we need it. To see how they we're unaffected by someone's serious or could turn serious eye situation and take matters into their their on hands to punish someone for asking a question says it all.

I was a previous customer but will not return. The doctor has a horrible beside manner and the front desk ladies are rude. Please do not waste your time, money, or further mental stress.

Dr. Wallace was a blast! I got a last minute appointment to get fitted for contacts for a trip. The appointment went well and I did my annual exam too. No more dilation! I love their new machine. He recommended the right contacts for what I was looking to use them for and gave me some trial pairs. Very happy with this place. It's my third time here and I'll be back again.

My husband and I along with our two teenage sons have been a patients of Dr. Wallace at Spring Eye Associates for 3 years. Dr. Wallace is very knowledgeable and takes necessary time with his patients. The office uses great new technology across the board, which proves to be detailed, fast and it makes it easier on the patients. I always look forward to my yearly exam while being greeted by superb front office assistants in a modern office setting. I highly recommend Dr. Wallace because he is knowledgeable concerning different eye diseases such as diabetes and how it can affect the eyes and vision. He is friendly, easy to talk with and has a real passion for his patients and profession.

I cancelled my appointment today. I'm a new customer and found this place as covered under my insurance and it is convenient to my home. I don't know the doctor and never been to the location. This is why I am putting a 3-star. No, my negative experience is with the appointment-making software I had to endure. I made my appointment online literally one week ago. Apparently, this goes through Zocdoc, who notified me relentlessly for an entire week. I had over 20 emails and texts combined, reminding me about my appointment! Additionally, due to my forced registration with Zocdoc, I also had the pleasure of my email reaching a spammer list. I have received over 20 spam emails in the past week as a result. So yeah, I reached my threshold of tolerance and gave up on the appointment. At this point, I was so disgusted with the notifications, there was no way I would have kept my temper in check sitting for a vision test. Sorry doc. You lost a customer before you even had one.

Made an appointment. I went there for the set time and two things. 1.) The lady was super disrespectful about my appointment only to tell me I didn't have one and 2.) She didn't even bother to help find it as I had receipts for the appointment. Worst customer service I've ever experienced

Dr. Wallace is great and so is the lady in the rear! However the young lady that sits up front is not welcoming, and comes off as if you are bothering her when you come in or when you call (very annoying and uncalled for) We were recommended to go from friends, they swore that the experience they had would be the same.. NOT! We went in March and was told my son and I needed glasses (ok cool). We order my son a pair, those lasted a good 2 weeks. We had to come back and get a new pair, we did this.... about 2 months later the glasses fell all the way apart. We went in August and they said they would order a new pair.... Well Hurricane Harvey detoured our plans... Post Hurricane Harvey, The location went under water, so naturally we sympathized with them about the order. They never call us back when they say they will. When they call back with a very random explanation on why the glasses are not in and how we would need to come in to their RIVER OAKS location to order a whole new set of frames. a Total waste of time and energy with them. WE GAVE UP on them and went to Lens Crafters. No, I would not recommend them, for the customer service is not honest and rude at the same time. All that money went down the drain!