Waco Eye Associates

Most of the doctors are great. Very disappointed in the office staff. One of them I encountered while checking in for my appointment was very rude. I was not able to be seen for my same-day emergency appointment.

I had an 8:30am appointment and I promptly arrived ten minutes early for check in. By 9:05 am, I still hadn't been seen to or checked on. Realizing that there was something amiss, I approached and asked the only attendant not on a phone, if Dr. Harkins was overbooked. To which I was greeted with a snarky rude response. It's always disheartening to me to see health service providers become lazy and expectant regarding their practices. They forget that our relationship is a professionally reciprocal one, meaning I believe my time is as important as your time. When your process is this disconnected from your patient's experience, it's only a matter of time until buildings get sub-leased.

Dr Harkins did a wonderful job on my wife's eye surgery. The rest of the process with waco eye associates sucked. Everything from sitting in the waiting area 1.5 hrs beyond our appointment time to them not running the surgery through our insurance. They chose not to run it through our insurance because they believed the insurance wouldn't pay, even though the insurance told my wife they would depending on how the procedure was coded. It cost us over $6k dollars out of pocket. Then they said they said they provided us a post surgery kit. They did not. When I returned to ask for it, the ladies were very rude in telling me they'd given it to me. This was embarrassing in a full lobby. They finally found it sitting somewhere else in their area...they didn't give it to me. If I ever have to have this procedure done, I'll definitely go elsewhere, even if I have to drive out of town. Absolutely DON'T RECOMMEND THEM!

Dr. Harkins was great! He answered all of my questions, was pleasant and professional. I had difficulty scheduling my appointment however. I was 6 weeks postpartum after gestational diabetes. I was referred by my OB due to flashes in my peripheral vision. The office told me I had no medical reason for an exam, they don't accept vision insurance and I would have to pay out of pocket for my appointment. I had my doctor resend the referral indicating the medical reasons for my visit and gave my medical insurance information. On the day scheduled, I paid my co-pay and sat uncomfortably, forced to listen to the front office staff loudly complain about the patients until my appointment time. A month later, I received a bill for the full amount of my visit indicating no medical reason for my exam. I decided not to schedule the follow up visit recommended by Dr. Harkin. Disappointing experience.

I can't say enough about the tremendous service and treatment received from Dr. Charlie Schlecte, III. After suffering with cataracts for too long, I can now see clearly again! Dr. Schlecte was very caring, always courteous, answered all my questions, and made me very comfortable with the process. I highly recommend him and am so glad I found him. And, thanks to his nurse, Linda, for her attention, as well.

If you care about your vision don't go here. I have never left a review, I felt responsible to let others know,so they don't experience what I went through.I took a long time to decide whether to share with others about my experience. I can only speak for my experience. They cut the sac of fluid behind my eye while performing cataract surgery. Then they sent me to a retina specialist in Austin to perform surgery on the affected eye. They were awful and it was a horrific experience.. Traumatized . surgery to try to correct what had been done to m

Dr. Harkins is my doctor and I am very satisfied with him & his assistant. However, the matter of the women at the front ck in/ck out leave something to be desired. I am not saying all of them but there are two that never smile & they seem like it's a bother you are there. Really makes one want to turn around and walk out! They seem to have A frequent turnover at the front desk.

In my 30+ years of life I have Always been told I would Only ever wear glasses do to "severe stigmatism" by many many eye doctors over my life time. I do have pretty bad stigmatism but Doctor Liu and staff made one of my dreams come true today. Being able to wear contacts! Thank you to this caring and amazing team. You can Truly see and feel that you actually Love your job and it's not just a paycheck for you. I pray many blessings upon you and yours. I HIGHLY RECOMMEND THIS OFFICE.