Ashleigh Sight Care

Had an issue with glasses from another opticians not fitting correctly. They were welcoming despite it not being their problem and fixed them immediately without fuss, so I am very thankful for their help.

Warm, welcoming staff who made my visit a very positive experience. Lovely, clean premises. Thank you Ashleigh Sight Care. Eleanor

I took the test and ordered the glasses (not from them) I had a really hard time using them, they hurt my eyes. So I had the test done elsewhere and I was very happy with them. I understand the frustration. I chose a different provider as their quote was nearly four times lower. Despite paying significantly less than your quote, the lenses I received are perfect.

I wanted new glasses and I also like to support independent companies rather than large chains. I booked sight tests from myself and my husband. My test took so long, but I had asked for the extra eye check so assumed this was normal. I was told they would contact me when the glasses were ready. So far, so good. When I collected the glasses, they checked to see if they were ok and although they were just ok, my old glasses were better. I took them to work the next day and very quickly realised that I couldn't wear them for more than 5 minutes as they weren't correct. I phoned to say I needed this sorting out and they said that they could get me in for 3pm. I left work early and rushed to the shop, to find the optician had gone home and no one could help me! I expressed my annoyance and re-booked as they forever tell you they are fully booked and can try and fit you in, but I never see anyone in there. I could not say they apologised, more 'It shouldn't have happened' attitude. Next visit, I obviously had the owner who did another eye test for me at lightening speed and said that they. now had the correct readings. My first eye test was apparently carried out by a someone less experienced, hence the extraordinary long time it took. She was obviously aware that I wasn't very happy at this stage, but nothing was said. My husband's glasses were ready for collection and I asked if mine were also ready so we could save yet more journeys and get then together. Apparently not. At 11pm that night, I get a message saying my glasses were ready for collection. I phoned to ask if I could go with my husband that day and get mine to be told that because I had 'issues' I would need to see the dispensing optician the next week when she was in. Great, another visit to somewhere I didn't want to go to. The minute I walked in, the atmosphere suggested that I was not someone they really wanted to deal with and with sharp efficiency, I was handed my glasses. I asked about the 50% discount for a second pair which is valid for 3 months. Due to all their mistakes I hadn't received a useable pair of glasses for a month. She just said it was from the first date of the order and she couldn't change the code - but at least I still had 2 months to make my mind up. Perhaps at this point an apology or even a small gift voucher for the huge waste of time and endless visits? The visits comprising of either over the top excruciating 'following procedures' dialogue of what they are doing, to cool efficiency bordering on rudeness. I don't enjoy either by the way. I finally get home, to discover the glasses falling off my nose and that they need adjusting! I decided to go back and give then one last chance to make my PS400 (plus what ever my husband stumped up) worth all the inconvenience and annoyance with them by actually admitting they had messed me around and just apologise. No, almost without a word she took the glasses tightened them, asked if they were ok and then just sat there hoping I would just go... which I did. I hate to say it, but....'I should have gone to Spec Savers'!! Sort out your customer service Ashleigh opticians, as you have just lost 2 customers and anyone else I can moan to about you.

Very friendly and welcoming staff Update after collecting my new glasses Having had my last test at a main highstreet store I wasn't satisfied I was getting the vision I could have using glasses but lived with it. Had one here and wow my eye site is 10/10 I was shocked with the results. I wouldn't go anywhere else and loving the new glasses. Shop local and get the best service and results. See you again in the new year, thanking you all at Ashleigh portswood

Some optician shops don't handle glasses from other shops but the lady staff was so welcoming and helpful. She fixed my loose glasses within a blink of eye. Great place for glasses!

I find Ashleigh. Sight Care Excellent.... ,,,!!! I have been going there for quite a few years ,and I am very happy with the Service I receive there .... .... Madeline Alford ....

Been back again for another test this year, what lovely very helpful staff are here, a pleasure to go for my annual eye test at the prime location in Portswood High Road in Southampton Hampshire. Jonathan Smith.