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Hidden Valley Eye Care

📍 1147 E Draper Pkwy, Draper, UT 84020, United States
[x] Active Centre⭐ 4.7/5 (142 reviews)🏆 Expert Choice🕐 9 am-5:30 pm📞 +1 801-619-9555⏱️ 3 min read
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Hidden Valley Eye Care

Eye Care Provider
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1147 E Draper Pkwy, Draper, UT 84020, United States Draper, Utah 84020
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hiddenvalleyeyecare.comOfficial Website
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PIN Code
84020
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Plus Code
G4HR+GP Draper, Utah, USA
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Timings
9 am-5:30 pm
Verified May 2026
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Hidden Valley Eye Care

📞 +1 801-619-9555
📍 1147 E Draper Pkwy, Draper, UT 84020, United States...
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Customer Reviews
4.7
★★★★☆
142 reviews on Google
5★
128
4★
0
3★
4
2★
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9
DK
David Knecht
Dec 04, 2025
★★★★★
This practice rocks! Everyone that I dealt with took the time to explain everything. The doctor was very thorough and explain things in detail. When it came time to pick frames out, the gentleman did an awesome job explaining the benefits and downfalls of each frame. These guys do a very good job! If you're looking for a practice, Hidden Valley Eye Care would be a great choice!
AS
Ami Shah
Jan 30, 2026
★☆☆☆☆
Very disappointed with this practice. They attempted to charge $800 for Atropine, a prescription medication my daughter has been on for years and that normally costs us about $40 per quarter ($160 per year). Additionally, they charged $90 for contact lens fitting without clearly discussing the cost beforehand. When I explained that our previous practice charged much less and that we would not proceed with their fitting--or take sample lenses--the staff asked my daughter to remove the contact lenses she was already wearing and would not allow her to leave with them on simply because we declined their fitting service. These lenses would have been discarded anyway, but they wouldn't let her leave the practice with them on. Overall, the experience felt focused on aggressive billing rather than patient care. Transparency, professionalism, and respect were lacking. I would not recommend this practice EDIT- Response to Hidden Vally's comment below I did not REFUSE to pay. I explicitly asked James whether I would owe the $90 charge for a 10-day supply of trial lenses if we chose not to take them. He told me no, and we didn't take the trial lenses. As we were leaving, I asked again whether there was any outstanding balance, and James again said no. To now state that I refused to pay for services received and left is simply inaccurate. Additionally, the pre-determined fees by my insurance require a patient contribution of 10% of the amount billed. Hidden Valley chose to bill my insurance $900 for a 10-day supply of trial lenses--an amount I have never encountered at any eye care practice. Your so-called "evidence-based medicine" recommendation was MiSight contact lenses. The manufacturer's own website states that MiSight lenses are evidence-based for myopia control in children ages 8-12 at the initiation of treatment. My daughter is 14 years old. Clearly, this recommendation was not based on what was appropriate for her, but on what was financially beneficial for your practice. The fact that your staff asked a minor to remove lenses from her eyes (lenses that would have been discarded anyway) speaks volumes about the lack of integrity of your practice.
EP
Eric Paul Rogers⭐ Local Guide
Feb 10, 2026
★★★★★
I needed an adjustment to my sunglasses that I wear when playing golf--they fit too tight. The staff was super friendly and helpful and did just what I needed.
Review photo
OS
Olivia Stinson
Feb 03, 2026
★★★★★
Dr. Mackay changed my life with neurolenses. For years, I dealt with chronic neck and shoulder pain. I visited chiropractors and kept buying new pillows. Nothing helped. When I started going to Hidden Valley Eye Care, Dr. Mackay recommended neurolenses. While I don't need a prescription to see, they have cured my chronic pain. I couldn't be more grateful to Dr. Mackay and Hidden Valley Eye Care.
AG
Alex Gainsforth
Feb 09, 2026
★★★★★
Jaxen was fantastic. It wasn't just a rush job, he actually took the time to show me different frames and styles for the things I need. He asked a bunch of questions to figure out exactly what would work best. I would come here again just for jaxen alone.
AB
Alfred Bennion
Feb 26, 2026
★★★★★
Very good experience with the eye doctor she was wonderful about explaining things to both my wife and I. She gave us good information, was pleasant to be around and was professional in her exam she conducted on us. Thanks so much.
MD
mike day
May 21, 2025
★☆☆☆☆
I scheduled an appt. To have my eyes checked as my vision had become blurry and seemed to constantly water. I was later fitted for glasses and rescheduled for an appt for "dry eye" testing. The "dry eye" testing ended with a recommendation for a 3 month long treatment (IDL) costing over $2,500. During this treatment my $700 glasses arrived but did not help my vision, caused headaches were sent back twice for revisions and still can't be worn. At the end of the specialized treatment I returned for final evaluation. There had been no improvement in my "dry eye" symptoms. The staff insisted on my insurance information to bill for the evaluation, which I was originally told was included in the treatments. Jason Mackey refused to even come out of his office to explain why he refused to see me. I went to another eye doctor and easily received eye glasses that worked for $130. I was also advised that the special IDL treatment was a complete scam and not surprised I had no positive results. Highly encourage potential victims to research any such methods and select a provider who is willing to stand by their work and recommendations.
JL
Jenny Livsey⭐ Local Guide
Aug 02, 2025
★★★★★
Dr. Mackay and his staff were awesome! Both him and the guy who did the measurements and tests before him were really funny. They were also very smart and professional. I felt like they were thorough and i trusted them both.
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📈Quick Comparison: Top Eye Clinics in Draper
NameRatingPhoneLink
Hidden Valley Eye Care Current⭐ 4.7 (142)✅ YesView Details
Hoopes Vision ⭐ 4.8 (3660)✅ YesView Details
Visionology ⭐ 5 (804)✅ YesView Details

Comparison based on verified Google Maps data and user reviews.

[?]Frequently Asked Questions
Where is Hidden Valley Eye Care located? +
Hidden Valley Eye Care is at 1147 E Draper Pkwy, Draper, UT 84020, United States, Draper, Utah 84020.
What services does Hidden Valley Eye Care offer? +
Hidden Valley Eye Care provides comprehensive eye care including services for this business. Call +1 801-619-9555 for specific service availability.
What are the opening hours of Hidden Valley Eye Care? +
Hidden Valley Eye Care is open 9 am-5:30 pm. Closed on: Saturday, Sunday
Does Hidden Valley Eye Care accept walk-in patients? +
Hidden Valley Eye Care in Draper accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Hidden Valley Eye Care? +
Consultation fees vary by service at Hidden Valley Eye Care. Basic eye exams typically start from $50 to $150 in Draper, while specialized treatments and surgeries may cost more.
Is Hidden Valley Eye Care equipped for emergency eye care? +
Hidden Valley Eye Care provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.

About Hidden Valley Eye Care

At Hidden Valley Eye Care and Framed Optical, our optometry staff works together to ensure your visit is comfortable and completed in a timely manner. We have a qualified team of professionals that will work with your busy schedule and address any questions or concerns prior to the appointment. Whether it's a general eye exam or treating a condition that requires an in depth diagnosis, our team provides undivided attention to each patient so we can evaluate a plan based on your needs and our professional opinion. Dr. Mackay offers full vision examinations and will diagnose and treat an array of eye diseases and conditions to keep your eyes healthy!

How to Get Help at Hidden Valley Eye Care

To visit Hidden Valley Eye Care in Draper, call +1 801-619-9555 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.

Why Choose a Verified Eye Clinic in Draper?

Choosing a verified eye clinic like Hidden Valley Eye Care in Draper ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.

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9.8/10
Trust Score: Excellent
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🗺️Location
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🕐Opening Hours
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Monday9 am-5:30 pm
Tuesday9 am-2 pm
Wednesday9 am-5:30 pm
Thursday10:30 am-7 pm
Friday9 am-5:30 pm
SaturdayClosed
SundayClosed
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Verified Eye Clinic Listing This listing has been verified for accuracy of contact details, professional credentials, and active operation status.
Registry Code: GBP-VET Last Vetted: May 2026

Google Place ID: ChIJ_WMCQGCHUocRNaZqpnamrM4