Hidden Valley Eye Care

This practice rocks! Everyone that I dealt with took the time to explain everything. The doctor was very thorough and explain things in detail. When it came time to pick frames out, the gentleman did an awesome job explaining the benefits and downfalls of each frame. These guys do a very good job! If you're looking for a practice, Hidden Valley Eye Care would be a great choice!

Very disappointed with this practice. They attempted to charge $800 for Atropine, a prescription medication my daughter has been on for years and that normally costs us about $40 per quarter ($160 per year). Additionally, they charged $90 for contact lens fitting without clearly discussing the cost beforehand. When I explained that our previous practice charged much less and that we would not proceed with their fitting--or take sample lenses--the staff asked my daughter to remove the contact lenses she was already wearing and would not allow her to leave with them on simply because we declined their fitting service. These lenses would have been discarded anyway, but they wouldn't let her leave the practice with them on. Overall, the experience felt focused on aggressive billing rather than patient care. Transparency, professionalism, and respect were lacking. I would not recommend this practice EDIT- Response to Hidden Vally's comment below I did not REFUSE to pay. I explicitly asked James whether I would owe the $90 charge for a 10-day supply of trial lenses if we chose not to take them. He told me no, and we didn't take the trial lenses. As we were leaving, I asked again whether there was any outstanding balance, and James again said no. To now state that I refused to pay for services received and left is simply inaccurate. Additionally, the pre-determined fees by my insurance require a patient contribution of 10% of the amount billed. Hidden Valley chose to bill my insurance $900 for a 10-day supply of trial lenses--an amount I have never encountered at any eye care practice. Your so-called "evidence-based medicine" recommendation was MiSight contact lenses. The manufacturer's own website states that MiSight lenses are evidence-based for myopia control in children ages 8-12 at the initiation of treatment. My daughter is 14 years old. Clearly, this recommendation was not based on what was appropriate for her, but on what was financially beneficial for your practice. The fact that your staff asked a minor to remove lenses from her eyes (lenses that would have been discarded anyway) speaks volumes about the lack of integrity of your practice.

I needed an adjustment to my sunglasses that I wear when playing golf--they fit too tight. The staff was super friendly and helpful and did just what I needed.

Dr. Mackay changed my life with neurolenses. For years, I dealt with chronic neck and shoulder pain. I visited chiropractors and kept buying new pillows. Nothing helped. When I started going to Hidden Valley Eye Care, Dr. Mackay recommended neurolenses. While I don't need a prescription to see, they have cured my chronic pain. I couldn't be more grateful to Dr. Mackay and Hidden Valley Eye Care.

Jaxen was fantastic. It wasn't just a rush job, he actually took the time to show me different frames and styles for the things I need. He asked a bunch of questions to figure out exactly what would work best. I would come here again just for jaxen alone.

Very good experience with the eye doctor she was wonderful about explaining things to both my wife and I. She gave us good information, was pleasant to be around and was professional in her exam she conducted on us. Thanks so much.

I scheduled an appt. To have my eyes checked as my vision had become blurry and seemed to constantly water. I was later fitted for glasses and rescheduled for an appt for "dry eye" testing. The "dry eye" testing ended with a recommendation for a 3 month long treatment (IDL) costing over $2,500. During this treatment my $700 glasses arrived but did not help my vision, caused headaches were sent back twice for revisions and still can't be worn. At the end of the specialized treatment I returned for final evaluation. There had been no improvement in my "dry eye" symptoms. The staff insisted on my insurance information to bill for the evaluation, which I was originally told was included in the treatments. Jason Mackey refused to even come out of his office to explain why he refused to see me. I went to another eye doctor and easily received eye glasses that worked for $130. I was also advised that the special IDL treatment was a complete scam and not surprised I had no positive results. Highly encourage potential victims to research any such methods and select a provider who is willing to stand by their work and recommendations.

Dr. Mackay and his staff were awesome! Both him and the guy who did the measurements and tests before him were really funny. They were also very smart and professional. I felt like they were thorough and i trusted them both.