LensCrafters

Called in a bit of a bind and needed a few Dailey lenses contacts. Explained my situation and requested an order. The gentleman on the phone went onto explain that I could only get daily lenses with a contact order and I would need to order 90 days worth of contacts. I was traveling through the city didn't need to order that many and I just asked if I could pay for The dailies or if there was anything else in the shop that I can pay for to get her the lenses so my daughter would be able to see the dance floor in the morning while we were there for a dance competition. He told me that they do not sell the dailies without a full order and that that was their policy. He had zero compassion for the situation we were in and wasn't willing to Help find a solution. His response was you should just call someone else. Sorry that's our policy. Well, I did call someone else The eye pros in Ogden, the woman was so helpful and found a solution for my daughter so that she could dance in her competition first thing tomorrow morning. It's such a disappointment when companies have policies over people there Can always be solutions. As a business owner myself I understand this 100% and work to always find ways to support our customers and help them with solutions. This company can do better.

Sarah wollan was totally professional when I did not receive my glasses way past the scheduled time among other people having issues at the same time. She dealt with it promptly and resolved the issue now, she totally kept a customer for lenscrafter as well as potential one in the future besides me. SHE IS YOUR BEST ASSET AS A STORE MANAGER.

These folks are always great to work with. My wife and I have gotten multiple pairs of glasses here. The staff are always very reasonable, not pushy and very friendly and accommodating. Today for instance I had a broken frame that I came in and got replaced with them putting in my new lenses in less than 30 minutes.

I recently visited your office for an eye exam. While I was selecting my frames, a customer called in, and I overheard the way the staff spoke to her. The tone used was noticeably sarcastic. After the call ended, staff members laughed and made comments about the customer. Witnessing this interaction was concerning and unprofessional. A few days later, when I called with a question, I had the impression that a similar tone was being used with me. I have been a patient at this location for several years, but this experience led me to seek services elsewhere. Customer service is extremely important in this industry, and unfortunately, this experience did not reflect the level of professionalism I would expect.

Sarah is an exceptional eye glass technician and possesses top tier customer service skills. She was very friendly, helpful and knowledgeable on all levels. She was a joy to work with and was quick, thorough and efficient throughout the entire process. LensCrafters has an excellent and vast selection of high quality frames and lenses. I highly recommend LensCrafters for your eye glass needs.

5-Star Review for Brady at LensCrafters (Newgate Mall, Ogden) I want to give a huge shoutout to Brady at LensCrafters in the Newgate Mall. He was absolutely incredible with my daughter Laila and my son Rylin as they picked out their very first pair of glasses. Brady was extremely patient, kind, and genuinely helpful the entire time. He made the whole process easy and enjoyable, helping both of them find the perfect pair of glasses that they were excited about. As a parent, it means a lot to see someone take such great care of your kids, and Brady truly went above and beyond. We walked out feeling confident, happy, and very grateful. Great job, Brady! Highly recommend working with him.

I took my eye-glasses prescription to LensCrafters to get an additional pair of prescription sunglasses. I was apprised of options, learned a lot from the representative, and made a purchase decision that I am pleased with. The LensCrafters rep was named Maxwell and his service was excellent.

The people here were so nice! The person who helped us was Maxwell. He was so nice! He helped us find the right pair of glasses. He is awesome! LensCrafters is the perfect place to go for glasses. And the staff was so nice!