Rutland Eye Physicians

This place is ridiculous. They scream at you over the phone when you have questions. They don't offer any options and they then get upset when you're unhappy with uncoated and unuseable glasses. They don't ask questions, they rush you out the door so they can keep their fully empty office empty. The doctor rushes you and doesn't explain anything or give you time to properly look through the perscriptions. This is wild business practice. please never go here. Go literally anywhere else. I am headed to a DIFFERENT business to trade out my NEW LENSES and pay for all new ones because this place didn't help and didn't offer any options.

The BEST eye care in Rutland County! Clean, helpful & great with emergencies. Highly recommend if you're looking to try on frames before buying. They let you shop without hovering over you or pushing you to buy. They completely understand that glasses shouldn't be an impulse purchase.

Bar far the worst experience of my life at an optometrist office. Dr Sorbel rushed my appointment and did the bare minimum which resulted in an incorrect prescription. I confirmed the prescription being wrong by a competent optometrist elsewhere. The prescription was so strong I couldn't even wear the glasses after spending &775.00 Which is outrageous! This is supposed to be a Medicaid friendly place ? That's laughable. I cannot believe this woman has been practicing for 20 years . I cannot begin to fathom the damage she's done to patients in that time span . DO NOT GO TO THIS OPTOMETRIST! What's worse is the receptionist is extremely rude ! Avoid this practice like the plague it is . I suspect it's a matter of time before the office is sued and her license is suspended due to malpractice. They make you pay out of pocket to correct the garbage prescription they prescribed.

I would give less than one start if I could. My first appointment lasted less than 15 minutes. It didn't feel like a thorough exam at all, I wasn't given the opportunity to ask questions just ushered out to the front office to look for frames. I was told the woman out front could help me. I'm not sure how much she would have been able to help since she was also answering phones and checking people in. I left and am now going to pay out of pocket to have another exam as I don't trust the prescription I was given either.

Very helpful staff. I brought in my glasses for a repair, just randomly out of nowhere, and they fixed them within 3 minutes. Very satisfied. 10 out of 10 highly recommend.

Didn't offer a lesser star. I had my first appointment with Dr. Sobel the other day. My wait for my appointment was normal. But when I got to see the Dr. for my exam, I felt rushed and unimportant. She blew through my eye exam with very few if any questions of my past eye care and health. Absolutely no regard for her client! So I sourced my glasses else where. When I finally got my new glasses the strain on my eyes was so great that I cannot where them. Really didn't expect to be treated this way and do not recommend this office for any eye care what so ever!!!!!

Unbelievably horrible service. I had to go in and get new lenses 3 times because they kept messing it up. After trying them on twice the receptionist kept saying I just had to let my eyes adjust. The prescription was wrong. The frames for work were very uncomfortable and hurt my ears so I requested new ones only to be told 1. They can't do that 2. After realizing they could, that I'd have to pay out of pocket for new lenses as well as frames. Not to mention every time my glasses came in it was me who called them to see if they were ready and they didn't call me because they were "waiting to see what I wanted to do". Would absolutely NOT recommend this establishment

Give had several issues with this place. The people here are friendly enough but the last time I ordered glasses I ended up with completely different frames than the ones I ordered. This time I made an appointment for contacts over a month an a half ago, I go in this morning and was told they never had me in the system. Then they told me since they had a cancellation they could fit me in but I had no idea of a fee because my insurance wouldn't cover an exam for contacts. My insurance was brought up when the appointment was made and had I been told of the fee I would have had the money right then and there.