Kartesz Eye Care (Formerly Rocky Mount Family Eye Care)

I had an appointment on 4-2-2025. I was examined by a nurse. Put in a room to wait to see Dr,Karteze. After about 45 minutes, I called the front desk and asked how much longer. The receptionist said he was just entering the building. After he finally entered the room, he didn't apologize for making me wait so long. He was arrogant. I will find another eye doctor that doesn't abuse his appointment time and my time is as valuable as his. I can't give him a good recommendation. Another thing he did, instead of giving my eye glass prescription, he led me to his eye glass table and said they would help me. I was not going to pay two to three for the same glasses i could get at a better price somewhere else . He was very pushy.. I got my prescription and left. Don't waist your time and money on this Doctor. There are better eye doctors out there. Signed : Lynda Wimmer

I will keep this civil. My 85 year old mother went in after I had and exam and was satisfied I referred her. The owner Mr. Kartesz performed her eye exam. He seemed rush not waiting for my mothers reply and I asked him to please slow down she wears hearing aids. Mr. Kartesz turned and told me she has 4th degree cataracts. I said then she needs surgery? He said yes her vision would deteriorate and get cloudy and blurry. I said thats a shame she loves to read is there anything we can do in the interim so she can read her books. He said yes that its possible but she still needs the surgery. OK we went out front and Mr. Kartesz explained to the staff person to take readings and that they were going to order reading glasses that would have no value after the surgery and I said thats fine she hasn't been able to read for months. Mr Kartesz expressed ordered the glasses on Wednesday to arrive in 2 days on Friday. I was called on Friday to come pick them up which I did. When I arrived home my mother tried them on and wasn't able to read. After several attempts I called his office and explained. They said try them over the weekend rotate on for a little while then off. That didn't work at all. My mother who turned 86 on 12/3/24 lives on social security and the $200 the glasses cost was a big deal but in her mind worth it if they worked. I called and spoke the same women who fitted my mom and I explained to her they didnt work. Then I said that we need a refund. She quickly and emphatically stated "WE DON'T GIVE REFUNDS". Thats when I lost my composure because there was no I'm sorry they didnt work out, OR let me talk to the owner who advised them. I said to her that I looked online and it was stated that glasses will not work if a person has 4th degree cataracts and that my mother is on social security and this was not her fault they should not have been ordered especially from a owner/professional. Again she repeated without any hesitation or apology which just fueled the fire unfortunately. I couldn't believe my ears really. My mom scheduled her cataract surgery then cancelled and then rescheduled with the place they recommended. I went in several weeks later to buy glasses since they had my prescription. I brought the glasses in the bag complete as we picked it up. After I sat down and the same women that I spoke to checked me for fitment. I asked if they could apply the price of my moms glasses or part of it. She is well trained and immediately stated WE DONT GIVE REFUNDS. After what we have been thru and the older women knew first hand. She walked over to talk to a second woman. It didnt matter at all that I paid for my exam and my mom paid for hers and new glasses and you know that our problem was discussed with the owner since he approved and ordered the glasses. But it was clear if they come back in you dont give them a refund period. Now after I stood up to leave the 2nd woman who knew everything including that I asked about a partial credit walked over and before I could open my mouth said guess what we dont give refunds. We still have the glasses and no comment from Mr Kartesz. The second woman at the last moment as I'm walking out of the store said well I was going to call the owner.....I said you had every opportunity and I'm sure he has already told you how to handle us so no thanks It wont make any difference at all.

Friendly staff but my goodness be ready to have 4 to 5 trial follow ups and fittings and other trials and fittings and come back and let us see if we'll release your contacts. I remember when you made an appointment, ordered contacts and glasses and picked them up when they came in. Had to be seen just to pick up my glasses. They kept giving me trials which ripped after 2 weeks. Very pricey and hard to get what you want. I missed a follow up bc of my busy schedule plus I have severe social anxiety. So for me just going to an exam or fitting which is $90 by itself..: minus any contacts. I had a fitting and ordered glasses. Came to over $1.000 but they tell me that didn't include ordering contacts. I'm finding a place I can order what I need and just come back and pick up my contacts and be done. I've never had to Go Back and forth so much for contacts in my life. ITS BEEN MONTHS and still no contacts.

I did not see andrew but every single staff member I interacted with was incredibly kind and friendly. I would recommend them to anyone.

I have been going to Dr. Kartesz for a few years now. The staff is always friendly, my prescription is always correct and I just love the experience. Everyone at Dr. Kartesz' always makes me feel comfortable and welcome. I recommend Dr. Kartesz to my family and friends and anyone else that asks!

I've been looking for a new eye doctor for my son who's 11. Dr. Kartesz and staff are amazing. The nurse and him were so nice! Will definitely be staying here for the future!

Professional. Quick and Knowledgeable.