⭐Customer Reviews
4.7
★★★★☆
213 reviews on Google
Absolutely wonderful experience at LensCrafters! They repaired my daughter's glasses quickly and kindly right before closing on a Sunday night, making sure she had what she needed for school the next morning. The team went above and beyond with genuine care, even walking me out to ensure I got to my car safely after dark. Outstanding service, professionalism, and heart. Highly recommend!
I can't say enough good things about LensCrafters at Harborview in Suffolk! Debbie and Simone are absolutely amazing. Every time I walk in, they greet me with a smile and are always ready to help, no matter how small the request. They're incredibly knowledgeable, patient, and genuinely care about making sure you leave happy.
What really sets this location apart is the outstanding after-purchase service. Long after I bought my glasses, Debbie and Simone are still more than happy to adjust them (sometimes multiple times!) until the fit is absolutely perfect and comfortable. That kind of continued support is rare these days.
This store has earned a customer for life. If you're in the Suffolk area and need eyewear, do yourself a favor and go see Debbie and Simone at LensCrafters Harborview--you won't be disappointed! Highly, highly recommend.
I recently had a very positive shopping experience at the LensCrafters in Suffolk, VA, on University Blvd. The staff were friendly, patient, and took the time to explain my options clearly without any pressure. I left feeling well taken care of and confident in my new eyeglasses.
The optical tech, Nisa was extremely helpful. She was courteous, professional and kind. In this store, there is a large selection of classic and stylish frames, with a great price range. A relative recommended LensCrafters at this location, and I am glad I went!
Absolutely Outstanding Experience!
From start to finish, my visit to LensCrafters was incredible! Ms. Sandy was a true superstar -- warm, welcoming, and made the entire eye exam and eyewear process the best I've ever had in my life. She made me feel comfortable and valued from the moment I walked in.
Simone was equally amazing! She went above and beyond, searching high and low to find the exact pair of glasses I wanted and making sure I got the best possible price. Her patience, attention to detail, and professionalism were second to none.
Thank you, Sandy and Simone, for turning what's usually a routine appointment into such an enjoyable and memorable experience. You both truly represent the best of what customer service should be!
Tara is Simply the Best! I've been purchasing eyeglasses from the LensCrafters in Suffolk, University BLVD for over five years. I always received fantastic customer service! Today Tara's professionalism and attention to detail saved me from possible trauma because my optometrist assistant made a mistake with my prescription. Tara noticed that while I told her that my prescription had not changed, at all, she noticed that there was a significant change in the prescription based on my past five exams. She reached out to the optometrist and found out that a huge mistake had been made. Thanks to Tara, they corrected the prescription and saved me time, money, heart ache! She is the optimie of excellent customer care! Thank you!
I went to a few local eye doctors and had extremely lackluster experiences. I went into LensCrafters as I felt I had run out of options, and it was the best experience I've had buying glasses, ever.
Rebecca went above and beyond to help me take full advantage of my insurance benefits and deals available to me. The selection available was spectacular, and I walked out with a new pair of glasses, sunglasses, and contacts. Rebecca is a true representation of great customer service!!
This was an incredible experience in every way! I've never had such a state-of-the-art eye exam, and it was amazing! Sandy guided me through the entire process and was very patient. After my exam, I went next door for an outstanding purchasing experience! Lindsay walked me through everything and provided a lot of helpful explanations. I genuinely look forward to developing my eye care with them!
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[?]Frequently Asked Questions
Where is LensCrafters located? +
LensCrafters is at 1013 University Blvd Suite #200, Suffolk, VA 23435, United States, Suffolk, Virginia 23435.
What services does LensCrafters offer? +
LensCrafters provides comprehensive eye care including services for this business. Call +1 757-465-8787 for specific service availability.
What are the opening hours of LensCrafters? +
LensCrafters is open 10 am-7 pm. Open all days.
Does LensCrafters accept walk-in patients? +
LensCrafters in Suffolk accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at LensCrafters? +
Consultation fees vary by service at LensCrafters. Basic eye exams typically start from $50 to $150 in Suffolk, while specialized treatments and surgeries may cost more.
Is LensCrafters equipped for emergency eye care? +
LensCrafters provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About LensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions(r) and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
How to Get Help at LensCrafters
To visit LensCrafters in Suffolk, call +1 757-465-8787 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Suffolk?
Choosing a verified eye clinic like LensCrafters in Suffolk ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.