EyeOne

Dr Adam is very kind. Nurse Jen took care of us, she had ALOT of useful information, very informative, nice bedside manners. OUR Stylist Ms Little, was very helpful and made my daughter feel happy in her choose of frames. Their Christmas decor was charming. Radio station was tasteful. They accepted our Insurance, Humana. Local and don't have to travel to far to get care, Grateful for the scan and new specs. We been here 2 years in a row, very happy with quality and care, very nice selection. Easy check in, and out. Bathroom was super clean and spacious. We will see you again next year :) thank you and your team.

Went to see Dr Lawrence after a traumatic eye injury... This doctor was so nice and friendly and really knew his stuff. He immediately developed his treatment plan. I am so thankful we saw him today. I would definitely recommend if you are looking for skills and compassion.

Pleasant and courteous staff. Very knowledgeable. Have had multiple prescriptions filled here as well with no trouble.

If I could rate it lower, I would. Mom ordered lenses a week ago. The lady traced the lenses for the shape. They came in and were too big for the frames. Suprise!! We're on our way to Verona to the office to have the new ones ground to size. Just what you want to tell your 84 year old mother!

I was concerned about the eye that I had cataract surgery in. I called and they got me in the same day. I arrived and was seen very quickly. The staff and Dr. Lawrence was very courteous and calmed my fears.

We have been patients of Dr. Shields for at least 15 years. Very satisfied

Didn't even make it through scheduling my first eye exam with the Waynesboro EyeOne before encountering what I call an uninformed/disengaged/borderline rude employee. I went online to schedule an appointment. You are required to select why you want the appointment. I chose "eye exam". There is also a section for comments. I stated that I hadn't had an eye exam in a long time and was having eye discomfort that I needed to speak with a doctor about. The reply I got back was that if I was having eye problems, the only thing a doctor will do is tell me I need to be seen, they do not do anything over the phone. When I asked where in the appointment I stated I wanted to do anything over the phone, she pasted my comments and said "this is what you put in your request that you needed to talk to a doctor about". Reminder...I had to select why I wanted the appointment, which was for an eye exam. I should have looked at the reviews first. They are very telling. Needless to say, I WON'T be going there for anything now or in the future. Doctors need to pay attention to who they select for their front line....

The experience with the doctors and technicians have been great. The main reason for the 3 star rating is due to the phone etiquette and overall ability at the front desk. I called on Wednesday September 29, 2021 due to having to reschedule the appointment for Wednesday, October 13, 2021. The first attempt the person picked up, there was dead silence. The second time the person picked up and hung up. The third time, the lady was surly and rude and kept talking over me. I understand not liking your job, but I would suggest finding another one where phone etiquette and dealing with patients are not required. I am sure that it is the same one that has been nothing but rude to me whenever I go to the Waynesboro one, where the first appt she was whispering to another person there about me loud enough for me to hear her. If the Veterans' Administration had not had to outsource my eye care due to the back up at the eye clinic at the VA., I would not be using these clinics based up the front desks' attitudes. Sorry for being a veteran with eye issues, I guess? The scheduler that called back was polite and helpful.