Lewis S. Lim, OD

Dr. Lim is thorough, professional and personable. I always appreciate the time that he takes to explain my prescription, changes and adjustments needed. In one situation where I had an issue with my eyes from overuse of contacts, he planned an intervention and change of eyecare that helped make quick and long term changes. I highly recommend Dr. Lim and now my whole family is now patients of his.

I've been seeing Dr.Lim for many years. Have a complicated eye history with a damaged retina. He is knowledgeable and has all the equipment for pictures to evaluate any new changes or problems. Whether there are changes or not,he listens to my issues with my eyes and has helped me in several instances with them. I recommend him highly. I drive to Kent from Federal Way to see him.

I have been a patient of I Care Optical for 20 years, since before Dr. Lim owned the practice. Sadly, our most recent visit was not pleasant experience. On the day of the appointment, we arrived, filled out our paperwork, but were sad to learn that our insurance was no longer accepted. I was disappointed, because I liked them and I had been a patient for such a long time. One of the receptionists said that we should have been told about this when we made the appt and she apologized for that omission. We had a conversation about our options and the young receptionist said that we can still have our exam, paying just the co-pay but she can't bill our carrier for refraction (required to get a Rx). Since my husband doesn't need corrective lenses and I already have several pairs, we opted out of that service. The main objective for us was to minimize the cost out of pocket--which we made explicitly clear. However, a month or so later, we received a bill to the tune of almost $300. We called the office to inquire and they said they had told us that they'd bill to our medical insurance, not our vision insurance. This may be what they meant to explain, however, it was not our understanding. The way it was described, they could not bill our eye insurance for the refraction service, hence refusal to have it, they did not tell us that the whole service was unbillable. If we had known that, wouldn't logic follow that'd we'd refuse the whole service, not just a portion? After speaking to the reception staff, they retained that a note had been made in the file stating they explained this, however, what was said and how it was interpreted is subjective. I believe that if the file is going to enforce an extemporaneous but binding agreement (which is how they are treating this) said note should be acknowledged and approved by the patient. I will not argue what is written in the standard intake forms however, impromptu notes could say or mean anything, so it is only fair to ensure that both parties hold an equal understanding. My husband called three times to speak to the billing specialist, each time being promised a return call which never came. Only on that third attempt did he get through to her, at which point, she held firm to the charges. When he finally relented but complained about her responsiveness, she laughed at him and said "Do you want me to hang up and call you back so you can feel better?" As someone who appreciates a bit of snark, I can see a similar quip running through my own head; but as someone who has worked in customer service, this degree of disrespect and condescent is unacceptable. A few days (and a few more unreturned calls) later, we finally got a hold of Dr. Lim. He, too, held firm to the charges. However, and this is probably the greatest disappointment was when my husband relayed the rude comment made by the employee, he himself laughed and never offered anything close to an apology for her attitude. For example: Perhaps more can be done to enhance understanding of insurance coverage and how best to explain it to patients. Further, as a "C.Y.A.", if ad hoc notes are made in patient files, especially notes indicating a covenant of some sort, have the patent read and initial it. And lastly, no matter how irritated you may be, no matter how "personal" it may feel, your professionalism and customer service is paramount. Return patient phone calls, and though you may disagree, please be respectful. I'm not going to continue to argue about the money, though we both maintain that the staff account of the conversation is not concurrent with our recollection or nor with logic. I will, however, implore Dr. Lim to coach his staff on some of the aforementioned so that hopefully in the future, they and other patients can be spared the same kind of discontent.

I recommend Dr. Lim because he is a professional! He was attentive to my vision problems, explained simply and clearly, gave good advice. I think I will visit this clinic regularly in the future.

This place is scamming people that insurance they just lie to me to use my insurance card and did not tell me that anything was covered after I asked them if my lenses in frames are covered in they said yes and then when I came back for my appointment I did everything and then they said nothing was free after I gave them my info and after I was done with the appointment they charged me for everything I want my money back now and do not charge my insurance and they are all rude in there they do not care