⭐Customer Reviews
4.9
★★★★☆
324 reviews on Google
I think this my second ever review, but I want to recommend Dr. Cusic and his staff for their help with my mom's current vision challenges. My mom is 90 years old, legally blind, and has macular degeneration.
Six weeks ago she saw Dr. Cusic and he was able to special order two pairs of glasses for her---one to assist with her reading capacity, and one to assist with her closer distance vision (of 12-15 feet).
After picking the glasses up this week, Mom has been able to watch television with visual clarity, at a comfortable distance, see who is speaking in front of her without blurred vision, and to read with her one "better" eye at normative reading font size.
Dr. Cusic is friendly, helpful, and very interested in supporting those with low vision challenges, and we are delighted with these new and helpful products. They are very expensive, but vision is a gift worth preserving whenever possible!
Thank you Dr. Cusic, Cherie, and Karen for your help and support to our family.
Dr.Ross' staff are the best! Friendly, kind, professional and helpful. My husband and I love them. I am happy with my annual exam and I would not go anywhere where else to do my glasses. The level of service and the quality are exceptional and beyond! I highly recommend them all.
This place is a scam. I was seen for sclera lenses. The fitting of these is a process and requires a number of visits. From the not so friendly assistant to the doctor pressuring you to like the fit of the second trial (to avoid more work). That's just the start... they would space out my visits up to 7 weeks before I could be seen again. I ednded up getting a partial refund.
Stay away. These folks are not about you as a patient. They want to just get you out the door even if that means doing a poor job on you. This is all while paying PREMIUM PRICING. You might as well end up at Americas Best or Costco for the quality of work they provide. Stay away!
Apparently, only my children were insured for vision coverage, but despite giving them all my insurance info, this was not discovered until the moment I arrived. Mind you, we had discussed insurance several times prior to my arrival. When they had to reschedule me in Dec, they told me they'd just backdate it because my insurance would be expired by the rescheduled date. That should have been my first red flag because I've come to find out, that is not kosher. Their noninsured price was something like $230. The office manager wanted to offer me half off because of the snafu, but doc said no. So I left their empty office and made an appointment to see the amazing Dr. Sofi Alibhai at SpecialEyes Eyecare in the Redmond Costco. Total cost was $115.
We tried to renew a prescription for my wife just so she could get new glasses as hers was expired.
We made an appointment online and when she arrived they said they did not have an appointment for her, but somehow had her contact information.
She rescheduled for another appointment weeks later and was given a new prescription which hurt her head, so she asked to just get a prescription with her old numbers because this worked perfect and they said she would need a new exam despite the fact that they just did an exam and got it wrong. They sent her contacts in this new prescription but will not give her the actual prescription so she can buy glasses elsewhere.
The staff is rude on the phone and it's very hard to get them to respond to emails or answer the phone.
We are about 2 months out from the time she made an initial appointment and she still doesn't have a prescription that works for her.
Avoid this place.
The eye exam was thorough, and there was no pressure to purchase glasses. They kindly helped adjust my current glasses. I plan to buy from them later and will continue doing my eye exams with them.
My glasses that I did in other place felt off, I got dizzy, nauseous etc. In Optical Images they took my concerns seriously. They were able to figure out the reason they've fixed it, so I finally get comfortable glasses. High quality and super nice service!
I just went to Optical Images, and it was fantastic. Straightforward, no nonsense, and friendly. There was no pressure or upsell. Very refreshing. Dr. Cusic was quick and helped me find a better prescription.
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[?]Frequently Asked Questions
Where is Optical Images located? +
Optical Images is at 12911 120th Ave NE G-105, Kirkland, WA 98034, United States, Kirkland, Washington 98034.
What services does Optical Images offer? +
Optical Images provides comprehensive eye care including services for this business. Call +1 425-823-2020 for specific service availability.
What are the opening hours of Optical Images? +
Optical Images is open 8:30 am-5 pm. Closed on: Saturday, Sunday
Does Optical Images accept walk-in patients? +
Optical Images in Kirkland accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Optical Images? +
Consultation fees vary by service at Optical Images. Basic eye exams typically start from $50 to $150 in Kirkland, while specialized treatments and surgeries may cost more.
Is Optical Images equipped for emergency eye care? +
Optical Images provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About Optical Images
Optical Images, Kirkland has been providing quality eye care services to the greater Seattle area for 20+ years. Optometrist Dr. Cusic is an established low vision specialist, helping legally blind people to see again. Additionally, he specializes in contact lens fittings for hard-to-fit patients including those with Keratoconus. Your Seattle expert for Scleral lenses will help you find the perfect vision solutions for your lifestyle. Learn about our Dry Eye Treatment Center, designer eyewear and low vision devices on our website or book an exam and stop by.
How to Get Help at Optical Images
To visit Optical Images in Kirkland, call +1 425-823-2020 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Kirkland?
Choosing a verified eye clinic like Optical Images in Kirkland ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.