Uptown Vision Center

Just to add to Malin's review below, my experience was very similar to hers, as far as bedside manners from the doctors at Uptown Vision. I saw both doctors, Robert and Boyd. My first interaction with Robert was extremely fast and quiet. He said very little to nothing about my results and didn't ask if I had any questions or concerns. I got the sense that he did not want to be there or was annoyed at something. The energy was not great or mood. I then saw Boyd. It was a slightly better appointment with him but did feel rushed as well. He too didn't say much about results unless I asked or pointed out something. Boyd did seem slightly more pleasant to have as a doctor but not drastically better. I believe he was there by himself with no assistant so I'll cut him some slack. Overall, not very happy with my appointments with either. I'm only leaving 3 stars for the receptionists, since they are friendly. I'll be returning to Dr. Hair at Tri-city Eyes since he's excellent when it comes to addressing vision results, concerns, questions. The diagnostic tech they use there is quite newer as well.

My glasses were old and falling apart, so I made an appointment to get an eye exam and a new pair of glasses. The eye exam felt very rushed and not very thorough. While choosing my glasses, I asked very simple questions and was met with long winded answers that didn't pertain to the questions I asked. I finally picked my glasses and ordered them. When they came in, one lens was completely blurry, and the other was fine. Apparently the doctor (who does not have a great bedside manner whatsoever) ordered the wrong strength for one eye. Like, isn't this your job? She explained to me what had happened and just sort of brushed it off. I get that accidents happen but the fact that she was so casual about it lacked accountability. On top of that, I had to text the office to check if my glasses were in. I had been told Wednesday at the latest and didn't hear from them until Wednesday afternoon. I highly doubt they would have reached out if I didn't text first. The only reason I'm giving it 2 stars is because both the receptionists were super nice and helpful. They seem like the only people who know what they're doing.

I picked up a new pair of glasses today (first new pair in several years). Their attention to detail, customer service, and patience as I adjusted my eyes was outstanding. As someone who has worn progressive lens bifocals for years, I highly recommend Uptown for your glasses needs. I couldn't have asked for better care.

Staff and doctors are very friendly and helpful. Deducted a star due to the older building they are in. My father is in a wheelchair, and the narrow doors and hallways are very difficult to navigate with any sort of assisted mobility device (scooter, wheelchair). Take this into consideration when booking an appointment. Otherwise, recommended.

Outstanding service today from Dr Boyd Robertson and his staff. Easily scheduled an appointment and got one quickly. My appt started early and the Dr was professional, kind and knowledgeable. He diagnosed cataracts and took the time to reassure me and his staff made the appt with the correct business to see next. Will definitely make this my Vision Clinic of choice. Lots of parking at Uptown too.

Let me start off by saying I am all about first impressions. I called this business three times trying to find out if they take new patients. I received a text message and immediately tried to call them back. I was sent to voicemail and asked them to please call me Again, I received a text message wanting all my information I said that I was not comfortable giving certain things over text messages and asked them to call me to which I received another text message saying call us anytime. My impression with this business is they want to do everything over text messaging and can't be bothered to talk to the patient so I will take my business elsewhere.

I had a wonderful experience here. The doctor listened to all my past history and present concerns and was very helpful and honest with me. My favorite part about this eye doctor is they are not extremely pushy about buying the most expensive pair of glasses they have. I would 100% recommend to anyone

Not helpful, seems like every-time you go in there they just want your money, I recommend going anywhere else.