Ridge Top Visioncare (inside Costco)

I have never had a more complete eye exam with a thorough explanation as I did at Ridge Top Visioncare. The staff are also very friendly. What's more, as a senior citizen, I have eye issues beyond simply needing a refraction exam for eye glasses. Yet no other optometrist has ever asked me for my Medicare card to cover the parts of the exam related to other eye conditions. They did--and I received a refund! I won't go anywhere else now!

Tip: when you get here go straight into the eye doctor office and to the front desk. The line is separate from the Costco Optical line so don't wait in that one. Dr. Hammond is the best eye doctor I've been to in my 18 years of seeing eye doctors. When I called, the soonest appointment was 3 weeks away but it's worth the wait. When you walk in there is a tiny waiting room with 3 nice wide chairs that are fat person friendly (coming from a women's size 22). The front desk people are super nice and after filling out a one page form, one of the women got my eye pressure checked and eyeballs scanned. I only waited maybe 5 minutes until seeing the doctor. He was very thorough in answering all my questions about dry eye and gave me recommendations for better eye drops. He also explained what was happening with the images of my eyes. I was able to get a consultation for dry eye, a new eyeglasses prescription and a contact lens fitting in just 30 minutes. Love that he was fully masked with an N95, it made me feel safer. Will be going back here next year.

Front office staff is so great! My teen son went for his very first eye exam yesterday and was put at ease by the gal doing the initial measurements. They have some really fabulous technology that makes getting your prescription a snap. No need to dilate your eyes with their nice machines. Dr Picard was efficient but also very insightful and a delight. Plan to pay upfront and submit your own claim for reimbursement with your vision insurance. That's inconvenient but may be the reason we could get an eye exam in a reasonable amount of time (actually pretty quick!) unlike other clinics who book 5 months out! Prices were also very reasonable. $110 for the exam appointment and glasses are available right there in the adjacent optical!

Prices and experiences with the doctor have always been fantastic here. There is some difficulties to get appointments in a timely manner because of the popularity. However, planning 3 months ahead will alleviate any issues. My only negative comment would be those using vision insurance, specifically FEDVIP BCBS, are not automatically billed by the clinic like other vision clinics in the area. You pay in full out of pocket and have to go through the process to submit a claim separately. This extra step makes things annoying, and it is likely that some people (like me) thought the payment due at appointment was a copay vs. full payment. My misunderstanding was realized after 3 years of family appointments and hundreds of dollars of missed timely insurance claims. I would hope in the future they streamline a process to submit claims for patients, or advertise they do not have the manpower to submit said claims, and provide "How To's" and deadlines for each patient.

The staff here are so nice and my lady doctor was amazing. She really took the time to make sure that I had the right prescription. Definitely recommend coming here :)