Warby Parker Southcenter

Great service. Very thorough. Left with a better perscription than other my last optometrist. Just ensure staff is knowledgeable when placing your order for glasses or lenses, ask questions. I got a 2 pack of contacts when it should have been a 6 pack. They are disposable, makes sense to have something when you run out.

I chose Warby Parky because they are not part of the evil empire of eyeglass retailers and thus cost less, but I find the staff competent, friendly, no-pressure, but helpful with my many questions. The selection and variety is outstanding. For the first time in 50 years of wearing glasses, I get comments every week on how attractive my glasses are. This is my second visit, and again I purchased multiple frames.

Warby parker was a great experience! I am a long time glasses wearer, and I can say this was the fastest and best service I have ever had. I was in and out in about 40 minutes. I had excellent service from all3 of the employees. They had excellent customer service and a vast knowledge of their products. The Warby parker glasses are the most durable pair of glasses I have ever worn and I have a physical job, that is outdoors and is very hard on glasses I have had mine for 3+years and they are still going strong. I highly recommend this location

The process was so easy. I found 2 frames I liked, Lisa guided me through the purchasing process. She was very professional and knowledgeable. I was in and out of there in about 30 minutes! I love my glasses, I only need them to drive but they are really cute!

What an amazing experience I had at warby parker. The staff was beyond exceptional, answered all my question, help with the purchase of my glasses and got a call back from the referral less than a day later, the exact opposite of sexton/pearl vision. Restored my faith

Eye exam right where you get the best frames?! Yes please! I loved my whole experiences. The eye exam was quick and painless. Then I spent about an hour in the shop trying on loads of frames and found the perfect two. Thank you to the person who helped me adjust my sunglasses and HUGE thanks to Bryce for helping me choose fun frames and have fun while doing it. I also witnessed Bryce help another customer that had a more difficult transaction and they stayed calm and patient throughout the whole process. As a fellow retail workers, I appreciated seeing that happen. Thanks again to the whole team!

Edit: The staff here fixed everything. Their in store service is phenomenal. They got my glasses in immediately. Warby needs to do something about their offset customer service but I am very happy with the team at Southcenter. Original post: Location is great. Staff is wonderful. Getting your actual glasses?? Terrible. I brought my daughter in for an eye exam and it went well, we ordered cute glasses, and expected wait times are 10 business days or 14 calendar days. It's the 12th day and I call to check in, the glasses are still with the lab? They tell me the best they can do is cancel the order if I'm not happy that I won't be receiving it in time. They also cant tell me when I will receive it. No idea where they are in terms of location and they can't do anything about it. I am still on the phone with them trying to figure out the timeline and the agent cancels the order while I'm on the phone! I tell them please go ahead and send them since late glasses are better than no glasses and guess what? They can't undo it. This all happened on the same phone call. I asked him if he could contact whoever he needs to contact to send the glasses and nope, they can't. They offsite all their customer service and it is TERRIBLE. They are more concerned about getting me off the phone than trying to fix the problem and wanted to process the refund as quickly as possible. My child needs her glasses and now we have to restart the whole process elsewhere.

Coming to this location was beyond worth it! When it became apparent that my kids were excited to look around as I browsed the frames, Lisa pulled out children sizes for them (despite them not needing glasses lol) and encouraged them with patience and kind words. She did my full checkout as well as helping me find the perfect frames, and was honestly a total peach for the whole visit. I have full intentions of just going straight to this store again whenever I need new glasses, it was such a welcoming and calm location. 10/10 would recommend for anyone, and I don't even live nearby, so that's high praise! And definitely ask for Lisa! She was AWESOME.