GHC-SCW Eye Care Center

Here is a current review. FIVE Stars. I just went July 2nd, 2024. No issues whatsoever. Located in the GHC Hatchery Hill Clinic, this is a full eye care center staffed with eye doctors (Optomitrists). My GHC insurance this year includes vision, but as a GHC member with Diabetes, I am covered here without any deductibles or co-pays anyway! My eye doctor was wonderful, Dr Timothy Ruder, OD. He gave me a complete eye exam looking beyond the vanilla eye vision test. He tested for Glaucoma, Macular degeneration and Cataracts. He is very personable and professional. If you don't have vision insurance, you should shop around if price is a big consideration.

My optometrist had no personality and the thoroughness of the exam was comparable to Shopko Optical. Frames were very expensive and broke twice within a year. My insurance doesn't cover that much, so I'm going back to Shopko Optical.

I came in a couple weeks ago to have my dental loupes/glasses adjusted. Beth was the tech helping me. She was amazing! She took over an hour adjusting them little by little until they were perfect. She was beyond patient and I'm super grateful for her expertise. My loupes are still working great! Thank you!!

The doctors and staff are always super friendly and knowledgeable. Just like any doctor's or dentist's office, you do have to schedule well in advance. I got some actually stylish sunglasses that fit over my prescription glasses and wrap around the sides, for a very reasonable price. Also ordered a year's worth of contacts to be shipped to my home. Super convenient and helpful!

I love my eye doctor! With that being said, I'm not happy with the new policy to charge patients who get their glasses outside the network $20 to adjust frames. Good Lord, I pay $1200 per month for GHC insurance and when I'm at an eye doctor appt I feel that I should be able to get my glasses adjusted for free. Honestly, it's a courtesy service that most eye care businesses offer for free regardless of where you purchased your glasses.

I waited over a month for contacts and new lenses in my glasses... They failed to complete my lens replacement. On top of that the frames are now damaged. They are the top of the line Oakley's msrp $350 on just the frames.. Worst off, I actually had to call them to find out they weren't going to be able to complete the job a month later.. They only gave me one pair of contact lenses the last two weeks have been very painful. I really hope they do something to remedy this situation. I'm shocked at the low quality service. This makes me question GHC as a whole.

I've been wearing glasses and contacts for thirty years, and today I had my best optometrist appointment ever. The optician who greeted me and did my initial tests and questions, Dr. Schade, the optometrist, and the person who helped me choose glasses and order contact lenses were all outstanding! Friendly, helpful, fast...

Booked my eye visit months in advance hoping my contacts would last me throughout the waiting time, but they didn't. Called and asked if they had any sooner availability, but they did not. BUT they were kind enough to offer to see if I am able to buy two contacts to get me by for the time being since I can not see without them and don't have glasses. Good customer service. Thank you.