SSM Health Davis Duehr Dean Eye Care

My Optometrist and her technician Sherry, were excellent!! I have absolutely nothing negative in the least to say regarding them. My issue concerns 2 of the 3 receptionists at the desk when I came in for my appointment today. They sat in the middle and to my left. The third was helping another patient. These two gals were involved in a lengthy social chit-chat. So much so that I started looking around thinking I must need to go elsewhere to be checked in. I noticed the self check- in kiosk and thought I might as well use that. It didn't work. I walked through the frame area to where the waiting area is for eye appointments, thinking maybe there was another check-in area. There wasn't. I asked someone in the waiting area and she said to go to the front. So, I had to return to the main entrance. The middle receptionist helped me, this time! Normally I am a cordial person...I was straight to the point...not rude, but not friendly either. She and her workmate on the left, left me with a very bad impression. I would only return to this location because they offer good medical services. I hope this location can do better by finding customer/patient first receptionists. Many people need jobs. I'm sure there are better choices out there!!

I highly recommend this place! Today I experienced the best customer service, from a wonderful human named Emma. What a pleasure it was to work with her! She went out of her way to help me tackle a contact lens situation for my daughter, which I know was a pain in the butt. She was patient, thoughtful, and helped me with all my needs. A huge thanks to Emma! What a gem of an employee you have! Give her a raise and never her let go! You rock, girlie!

Terrible customer service. I'm trying to call to make a new patient appointment and I just get put on hold forever. I once managed to get a receptionist, but she just wanted to transfer me to being on hold again and said it's "NORMAL" for the eye care team to have long hold times. I don't have time for this garbage.

The doctors that I have seen here are good doctors, however I have a complaint about their scheduling - it is a horror! A month ago I called to schedule an appointment and I was put on hold for around 15 minutes - for FIVE times! I had to call five times because when someone picked up on the first four calls they yelled at me, "Hello? Hello? I can't hear you," and then hung up on me. I was calling from my house where I have good reception and my phone and service carrier works fine. I have never had anyone say they can't hear me when I call from my house. Later I found out that this clinic has farmed out the answering service to people who are not located at the clinic! I think they answer phones from their own houses. Given that I never have problems calling from my house it is clear that THEIR phones were the problem and not mine. After the five calls and 1 hour and 15 minutes later I had to drive to the clinic to make an appointment. It takes time to get to the clinic and I was on hold in my vehicle to whole time. So all together I spend OVER TWO HOURS trying to make an appointment. Now just today I had to call about a follow up appointment for the condition I'm being treated for, and once again I had the problem and had to start to drive to the clinic - this with my eyesight problems due to the condition I was being treated for. After being put on hold again at least this time someone finally answered after I had just drove a short distance, but this is a horror.

I had such a wonderful experience working with Emma to select my new pair of glasses! Her patience and willingness to assist were truly exceptional. I had to return on a different day, and I was so impressed that she remembered me and had my selections ready to go. Emma took the time to thoroughly explain all of my options, ensuring I understood every detail. She made the entire process easy and enjoyable, and I never felt rushed at any point. Her customer service is outstanding, and I highly recommend her to anyone looking for new eyewear!

The optical technicians at the Fort Atkinson location, are awesome! They worked with me one on one to figure out the best glasses for the shape of my face, and then together as a group decided which glasses were best for me. With every new pair of glasses, I get nothing but compliments and where did I get those glasses. Thank you very much for all your hard work.

I have been going to Davis Duehr Dean since the begining of time. 95% of the time I am greeted and assisted by Patti. She is definitely my go to person, she goes out of her way to make things happen, she is always upbeat and smiling. I never have to take a second person with me to help pick out glasses because she is honest and has great taste. She can usually find the perfect pair for me after 1 or 2 tries. Yes there is always a cheaper place to go, but I know when I come here I will get the best quality and customer service and that is worth the price for me.

Great optical and doctors! Dr. Hebert is wonderful and I would absolutely recommend her. I have gone to this optical many times over the years and have had only positive experiences. The staff is friendly and super helpful.