⭐Customer Reviews
4.6
★★★★☆
384 reviews on Google
I had a fantastic experience at LensCrafters, and I especially want to recognize Dennis for his outstanding service. From the moment I walked in, he was welcoming, professional, and incredibly knowledgeable about all the products they offer.
Dennis took the time to thoroughly explain my options, breaking down the differences between lenses, coatings, and frames in a way that was easy to understand. He was quick with answers to every question I had and made sure I felt confident in my decisions without ever feeling pressured.
It's clear he truly knows his stuff and genuinely cares about helping customers find what works best for them. Thanks to Dennis, the whole process was smooth, efficient, and stress-free. I'll definitely be returning to LensCrafters for my future eyewear needs!
My glasses broke at 5:30pm on a Friday and I my only back up pair had a very old prescription that was no longer adequate for near or far vision. I called the store on East Washington Ave in Madison WI and Zachary had lenses in stock that matched my current prescription. I was able to get replacement glasses for driving (without my usual progressive accomodations) in less than an hour. And Zachary was personable and conscientious too! They were lifesavers!
I had an awesome experience. I went here and had in mind what I want and left with a little bit more. From the time I walked in I was first greeted by Beth and then Helen sat me down and helped me pick out everything! She was so nice and patient as specially since I had my 2 year old whom was having a bit of a tantrum. It don't bother her at all. She stayed patient even when I told a few phone calls. She went out her way to get my prescription sent over from my previous eye doctor. When they tell you this was an awesome experience from walk in to walk out. I work in customer service my self and when I tell you these two ladies certainly deserve a raise. As specially Helen! I cannot thank her enough for how nice and polite and patient she was. I could go on and on about her . I really hope both of these ladies get the raise they deserve!
Awesome experience, I don't think I've had a bad time shopping for glasses at either LensCrafters location in Madison, but this one takes the cake because the location is newer and it feels like a better experience for the amount of money I'm spending. Tovi and Zach made my experience shopping for glasses for my daughter and lenses for myself, flawless. If they tried to sell me a product, they ran it by once and didn't push me to try to get something I don't need. My daughter changed her mind on a pair she wasn't feeling, Tovi and Zach didn't bat an eye, they made sure she was comfortable with the pair of glasses she wanted and we were on our way. Awesome experience, I can't stress that enough.
I went to two other glasses places before this, only because my doc referred me to one and my grandma goes to the other. I had the best experience by far the second I stepped in! They knew their inventory, helped with fit and envisioning the glasses on me, and customizations!
Hi My assistant name at the east town location was Helen.I was very satisfied with the whole
experience. She provided huge insight about the kind of lenses.etc.I had a fantastic and fabulous time with Helen.She made my day.
Very refreshing to have an upbeat experience.
I recommend her in the highest.Thanks
Outstanding service from Dr. Heier-always delivers exceptional care! The new office is beautiful, and the staff is friendly and professional. Dr. Heier truly understands his patients and meets their needs with skill and precision.
Upon arriving at the LensCrafters shop near the Madison East Towne Mall, I was greeted by Tovi, the store manager, who was friendly, helpful, and highly competent, from recommending frames that met my preferences, through identifying my vision insurance coverage, to measuring/fitting and finally to check-out.
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[?]Frequently Asked Questions
Where is LensCrafters located? +
LensCrafters is at 4518 E Washington Ave, Madison, WI 53704, United States, Madison, Wisconsin 53704.
What services does LensCrafters offer? +
LensCrafters provides comprehensive eye care including services for this business. Call +1 608-246-0308 for specific service availability.
What are the opening hours of LensCrafters? +
LensCrafters is open 9 am-8 pm. Open all days.
Does LensCrafters accept walk-in patients? +
LensCrafters in Madison accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at LensCrafters? +
Consultation fees vary by service at LensCrafters. Basic eye exams typically start from $50 to $150 in Madison, while specialized treatments and surgeries may cost more.
Is LensCrafters equipped for emergency eye care? +
LensCrafters provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About LensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions(r) and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
How to Get Help at LensCrafters
To visit LensCrafters in Madison, call +1 608-246-0308 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Madison?
Choosing a verified eye clinic like LensCrafters in Madison ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.