Warby Parker Hilldale

The staff at this location are so incredibly kind and helpful! My last pair of glasses were purchased online from Warby Parker, and while I love them and they've lasted me years, I am so glad I came into the store today. I learned so much about what to look for when it comes to good fitting glasses, and really liked their wide variety of frames. It's so cool when people are genuinely passionate about their job; and it was very clear that Feyre really wanted to help me find a pair of glasses that were both comfortable, and made me feel confident. Thanks again :)

We had a great shopping experience. All of the staff were friendly and welcoming. Laurel helped us and was AMAZING. She was happy to pull all the frames we had favorited online before we came in. She also brought additional frames that she thought would work well and there were 2 recommendations we liked so much we ended up selecting. We were at the store the 30 minutes before close and she graciously helped us up to close. We have purchased many frames from an online-only realtor over the last several years. It was definetely worth the trip into Warby Parker instead.

Lennox was a great help to me while I looked for just the right style and fit. She gave me her attention even though the store was busy. She searched inventory for a pair that wasn't on display because she understood what I was looking for. My experience was much better than my local eye doc's office for service. WP prices are very reasonable and there are plenty of styles to choose from.

This was my first time to this location, as I've previously visited the former location on State Street and the location in the Third Ward of Milwaukee. All of the staff at Hilldale were kind and helpful. They genuinely seemed like they wanted to help and assisted me in finding two pairs that fit me well, offered to adjust my previous glasses (that I also purchased from Warby Parker), and took care of the order of both glasses and prescription sunglasses. They walked me through all the options for coatings, etc and the return policy. I tried a blue light coating for the first time and they eased my fears of it changing the perception of color with the 30 day guarantee. Definitely pleased and looking forward to receiving my new glasses in about two weeks via mail!

I came into WP to get new frames and update my prescription. I then experienced some of the best customer service I have ever had. They treated me with respect, listened, and were genuine. I was truly blown away. I then, after an hour, decided to upgrade my lenses and had the best customer service call and experience I have ever had. I was truly blown away again. Highly recommend this location and will be returning next time I need glasses!

I had a great experience in Warby Parker today. I was wowed by the terrific customer service I received. Laurel helped me. She was friendly and knowledgeable. I interacted with two other employees who were equally warm and helpful. I ordered a pair of prescription glasses. I can't wait to get them! I absolutely plan to return in the future for my vision exams and to shop for glasses.

The Hilldale location is much bigger and nicer than the old State Street location, and it's really easy to browse and try things out. Lennox has a real eye for frames that fit your face, 5 stars for the sales experience. I will definitely come back!

This store at Hilldale is very nice. The sales staff went out of their way to help me and made the process so easy to buy my first pair of glasses here. This will be my main place to shop from now on!