Eye Care Vision Center of Wauwatosa

The Dr herself is fine, but her staff is what's going to cause her to loose patients. I brought my children here due to an insurance change and have almost immediately regretted it. The last straw is most recent when I declined to purchase glasses from here and asked for their prescriptions. The PD measurement wasn't on there, and when I called for it, the refused to give it to me saying that would need to be obtained from where I chose to buy the glasses from. That information should be included on the prescription. My children will not be returning.

**Do Not Go To This Place!** Was treated very, very poorly after my family & I has been patients & customers for many years. My wife normally handles things with this optical office, but this time I decided to stop in just to pick out 3 pair of glasses myself. First off, after speaking with one of the receptionist & picking out the glasses if I'm not mistaken the office manager took over, and immediately began making the experience not only unpleasant, but also far more complicated than I felt it need to be, in regards to the insurance allowances & pricing. Told her I'll just call back tomorrow with my decision after I discuss it with my wife & make the half down payment over the phone. Called the next day & this same office manager continued to handle the interaction with me & gave me a really hard time over the phone, because I didn't want to purchase the Progressive Lens for my Far Sight Pair of glasses. She got extremely frustrated & attempted to practically force me into getting them, but I resisted & insisted on having my 3 pair of glasses all separate 1) Reading (Near) 2) Computer (Mid-Range) 3) Far Sighted Pair. After she straight out verbally told me "I see you're not gonna listen" & continued going back & forth with me she pretended to finally give in & honor my request by moving forward with the transaction, completing my order & taking my card payment information over the phone. I should of knew something was wrong, because she didn't give me any kind of confirmation for the payment I made, nor did I receive any emails or text confirming the payment, but at the time I didn't think anything of it. I called back 12 Days later & spoke with the exact person again only to find out she never even put the payment through, plus she continuously lied to my face claiming that I told her to hold my card information until my wife called her, which from the beginning it was made very clear to her that my wife would not be involved with this at all except the overnight discussion of the price. I also made it clear that I desperately needed my glasses asap for work. Ended up with nothing & ultimately having to go to Walmart's Optical just to get some glasses ordered to hold me off for work & for reading. Very, very let down by this office & upset over this vile treatment to a long time patient & customer...

Dr. Lind is very friendly and she helped me get a much more accurate prescription than the last doctor I saw. Frame selection was a little on the smaller size but still a good selection to choose from. I didn't end up purchasing frames but the ladies working the front desk were very accommodating in trying to help me find what I like in frames. I will definitely be staying with this office.

The best eye care doctor I had in years. She honest, personable, friendly and very careful on telling me my results on my exam. I would trade her for no one else. It took me years to find a excellent eye care doctor. As far as the staff there, the young ladies are always smiling and have excellent customer service skills.

I have nothing but good things to say about my visit. I was greeted promptly. They were very professional and friendly. I appreciate that she remembered our conversation on the phone a few days prior. It means they truly listen and care about their clientele. They were able to get me a better deal than I would have gotten with my vision discount plan. Pricing was all explained well and reasonable. Most importantly though, Dr. Lind did an excellent job breaking the horrible news that I will have to wear glasses all the time now. Lol... well at least they have a customer for life, right?

The staff is super courteous and Dr. Lind does a good job explaining things. I really like the technology they have that actually takes a picture/scan of your eyes for more in depth analysis of the eye and the images are stored so that trends can be looked at over the years. When it came time to buy frames they let me borrow a few pairs to take home and try on and get some opinions from friends and family before I actually bought them. This is an awesome perk since new frames only come around every other year and they aren't cheap. Great overall experience.

Dr. Lind and her receptionists were all amazing, kind, and understanding people! When talking about the concerns she had about my eyes she was very nice and polite about how serious it was. She even recommended and helped set up a appointment for me to see a cornea specialist who was also fantastic!

Staff is friendly and helpful. I'm young and trying to navigate the eye doctor myself for the the first time. They answered all my questions completely and kindly. Their in-office selection of glasses is diverse and stylish (something i struggled with at other offices). The doctor did a more thorough check-up exam than any of my eye doctors have in the past. Highly recommend.