Emerald Eye Center, Inc: Dr. Natalia Tilki MD, DO

Horrible - they charged me cash price- even when I had told them I have an insurance. They said they will take the cash since there's no one to process in the office and they had promised me that they will take care of it the next day and return the cash. It's been over a month and a half since I visited. Every time I call, there's a new receptionist and they said they will take care of it - they never did.

Very disappointing experience. I went to Emerald Eye Center (Dr. Natalia Tilki) after double-checking with them that they accepted my UnitedHealthcare PPO insurance. They confirmed over the phone that I was covered and told me to come in -- no issues mentioned. After the appointment, they suddenly claimed they don't accept my insurance and tried to charge me $150 out of pocket. When I brought up that I had already confirmed coverage beforehand, they were dismissive and offered no solution. Eventually, after pushing back and speaking directly to the doctor, they said I didn't need to pay -- but the staff was rude and unprofessional throughout the process. They didn't take responsibility for their own mistake and left me wondering whether I'll still be billed later. It felt like a bait-and-switch, and I wouldn't recommend this place to anyone who values transparency, respect, or proper handling of insurance.

Love coming here. It's clean and Dr. Tilki is very knowledgeable. Thorough, and understanding. The team is great as well. They are efficient and the entire process is pleasant. I come here every three months to check my eyes for my diabetes (type 1)

My dad has been coming here to treat his cataracts for the last few months. Everyone has been very helpful and pleasant throughout the process. Today, Jennifer at the front desk was extremely patient and helpful in explaining some of the clinics new programs. Thank you team!

My experience at Emerald Eye Center has been consistently positive. Doctor Tilki understands my concerns and problems and has taken all the time necessaryto explain and to educate me to the point where I have complete confidence in them. Treatment of my problems (bleeding within the eye and also cataracts) has been 100% successful and I look forward to working with doctor Natalia Tilki, in the future.

All I needed/asked for was a prescription for glasses! Dr Tilki continually ignored my request(s) and had me return a dozen times, each time I was put through their thorough sequence of eye tests. I felt she was needlessly charging my (medi-cal) insurance. I finally had to get my carrier Blue Shield involved after over a year of needless visits. Blue Shield was wonderful, insisting that Dr Tilki write up my prescription. hTip: They don't validate-I always parked on Libbit Ave after having to pay $20 for parking on my first visit!

I am extremely disappointed with the service at Emerald Eye Center. I had an appointment scheduled for 8:15 AM today, which the office repeatedly confirmed through calls and messages in the days leading up to it. I was also told over the phone that my insurance would be accepted. When I arrived, after waiting for 15 minutes, I was informed that they do not actually accept my insurance--despite being assured otherwise beforehand. To make matters worse, the doctor herself wasn't even in the office. It's shocking how careless and irresponsible both the doctor and the staff were in handling the situation. I had to take time off from work and drive through morning traffic for this appointment, only to be met with disorganization and a total disregard for my time. Overall, a horrible experience, and I would not recommend this office to anyone.

Amazing experience here. Took my son in and they had so much attention to detail. Gloria is amazing! She is sweet caring and knowledgeable. We are so happy and will definitely be back for next year's check up!