⭐Customer Reviews
3.3
★★★☆☆
28 reviews on Google
I was impressed with my experience with this office. After scheduling my appointment I received a text allowing me to fill out all my new paperwork. Much more convenient than showing up at the office and filling out.
While waiting for my turn, Janet and the other employee there were so friendly and amazing. Including during my eye exam. I felt extremely comfortable and welcome.
I also got a text when my new glasses came in which was also super convenient
Very professional staff. Dr. Goldstone addressed all my eye care questions. Mark was amazing answering my questions and helping me with new glasses. Great experience overall.
I ordered custom lenses from here and received the worst quality. They became scratched with a fingernail. It was my first pair ever, so I never bothered complaining. After a few other pairs, I learned that wasn't normal.
Poor customer service. Also did not honor the warranty for my girls glasses. When my girl asked me if we could pay extra for the warranty i said yes because you tend to lose them or break them. He didnt tell me that they dont cover if theyre lost. But when she brought in her lense and frame he told her those are not the right frames. But i could have sworn they said the warraty covers if theyre lost or broken which i why i mentioned that when asked if i wanted to pay extra for the warranty. Im very upset about this. It seems like i should have checked the reviews before having my girl get her glasses there. Id like to give him 0 stars but it forces me to give one star. I am also going to file a complaint with the BBB. Im not sure if they can do anything or if he just ripped me off on the warranty. Id definitely read. the fine print if you do any business with him. Sneaky of course with fine print around people who need glasses.
Planned my work day around my appointment only to have it canceled last minute because the optometrist decided to leave early.
If I could give this place a negative star I would. I went in SIX months ago for a routine vision exam. I had two prescriptions. One was filled quite quickly. The second prescription was filled later incorrectly with someone's prescription, not mine and not the Coach frames I had given them to put my prescription into. To top it off, I paid for these in full. I have left NUMEROUS calls to the center and was promised in January they would be delivered to me. No glasses, no calls, no correspondence since early January. I am literally using CVS store bland eye glasses. This place lacks leadership, responsibility, integrity and has a poor customer service. Now it is time for small claim court. Do not come here unless you want this level of horrible service.
Customer service is awful!! I have gone in 3 or 4 years annually. Last year was talked into buying 800$ Versace Rx sunglasses . This year they weren't so fortunate and my eyesight couldn't be corrected with glasses . I needed to be referred out for cataract surgery. They promised to follow up with the clinic they had referred me to. I even phoned and spoke with Mark twice about not being able to get hold of supposed cataract referral doctors office and he swore up and down he would take care of it. That was 2 weeks ago. Bottom line if they can't make money off you by selling you some high end glasses they really couldn't care less about weather you can see or not. Find another eye doctor that actually cares. These people clearly DO NOT.
Very poor customer service on the phone. I received a text that my mom's glasses are ready. When I called the office, the lady that picked up the phone had hard time to find my mom's name at first Then it took her half hour more to find the glasses and at beginning she kept insisting the glasses are not there yet. She told me we don't need appointment for picking it up. When I showed up next day which was Saturday, they told me I should have taken an appointment. However, Miguel at their office was very helpful and helped us out as fast as he could.
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[?]Frequently Asked Questions
Where is Dr. Goldstone Vision Centers, Now Operated by Total Vision located? +
Dr. Goldstone Vision Centers, Now Operated by Total Vision is at 9107 Garfield Ave, Fountain Valley, CA 92708, United States, Fountain Valley, California 92708.
What services does Dr. Goldstone Vision Centers, Now Operated by Total Vision offer? +
Dr. Goldstone Vision Centers, Now Operated by Total Vision provides comprehensive eye care including services for this business. Call +1 714-963-2020 for specific service availability.
What are the opening hours of Dr. Goldstone Vision Centers, Now Operated by Total Vision? +
Dr. Goldstone Vision Centers, Now Operated by Total Vision is open 9 am-6 pm. Closed on: Saturday, Sunday
Does Dr. Goldstone Vision Centers, Now Operated by Total Vision accept walk-in patients? +
Dr. Goldstone Vision Centers, Now Operated by Total Vision in Fountain Valley accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Dr. Goldstone Vision Centers, Now Operated by Total Vision? +
Consultation fees vary by service at Dr. Goldstone Vision Centers, Now Operated by Total Vision. Basic eye exams typically start from $50 to $150 in Fountain Valley, while specialized treatments and surgeries may cost more.
Is Dr. Goldstone Vision Centers, Now Operated by Total Vision equipped for emergency eye care? +
Dr. Goldstone Vision Centers, Now Operated by Total Vision provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About Dr. Goldstone Vision Centers, Now Operated by Total Vision
Dr. Goldstone Vision Center in Fountain Valley is a one-of-a-kind practice that is dedicated to providing compassionate, comprehensive eye care. Our eye doctors in Fountain Valley understand just how important it is to manage your family's eyes, and our family is here to help. We offer eye exams for adults, seniors, and children, contact lens fittings, dry eye treatment, myopia control, and more. You can rely on us to help preserve your eye health and vision.
Visit us at our Fountain Valley location for your next eye exam. Book an appointment today! We offer services in English and Spanish.
How to Get Help at Dr. Goldstone Vision Centers, Now Operated by Total Vision
To visit Dr. Goldstone Vision Centers, Now Operated by Total Vision in Fountain Valley, call +1 714-963-2020 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Fountain Valley?
Choosing a verified eye clinic like Dr. Goldstone Vision Centers, Now Operated by Total Vision in Fountain Valley ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.