Total Vision Hercules

Had my first appointment here today, and the experience was excellent. Making an appointment was easy, and the reception team was incredibly kind both on the phone and when I arrived. The doctor was thorough, listened carefully, and took my concerns about eye pain and anxiety seriously, nothing was brushed off. This is a very welcoming office, and I highly recommend it!

I had a great experience there... I received an unexpected bill...I called a month ago (no joke) spoke to a woman and she couldn't even tell me why I had a balance. Understandable. She said : she will call me back...never did. So, I took this bill as a mistake on their end and it was closed at $0.00 but I got another statement for the same amount before ..called back and someone explained why. Therefore, super unprofessional to say you'll call someone back and never return the call back.

This was our first visit to the store, and we were impressed by how Chelles took care of us and provided her genuine advice in selecting the perfect prescription glasses for my daughter. She was highly professional and attentive to every detail. My daughter came out of the store with a big smile on her face. I would highly recommend coming here! The entire staff is incredibly nice and welcoming.

Rochelle and the rest of the crew were awesome. It was my first visit. They were friendly and welcoming upon entry! The exam with the Optometrist was smooth and went well with no bad news! I have to call out Rochelle who made my 'choosing frames experience' the most fun I have had, in my entire life history of wearing glasses. I was having a hard time picking the right frames and she went into character immediately . She demo'd different frames for me that fit her different personalities and it was so funny, then her coworkers helped by backing her up. I was sold!! You guys need to do commercials, Lol! Thanks guys! It was so much fun. Although I have not received my glasses yet, I am so looking forward to sporting it!

JoJo was a breath of fresh air! I work long days and my job can be exhausting at times, but JoJo was very professional, friendly, and made shopping for glasses an easy process for me such that I felt as though I was shopping with my friend. If you're feeling a little indifferent about getting new glasses or have any reservations about how you may look in them, then you're in good hands at Total Vision. Jojo helped me choose the right frames for my face that fit my profession and every day looks. There were several different brands and styles to choose from, and I tried on many pairs before we quickly narrowed down my top 2. I'm pleased with my selection! I truly enjoyed my experience at Total Vision Hercules. It was wonderful meeting JoJo! I'm looking forward to going back again soon for a new pair of sunnies!

I recommend Jojo for a wonderful service. Thank you so much optical vision. They have a lot quality glasses and I didn't expect that for an expensive brand of glasses you can get your insurance covered

My wife and I have been going here for the longest time. Dr. Garrett Milner and Dr. Lau are very professional & thorough in explaining what's going with your eyes. The staff are very nice and helpful in every way. We'll give them 5 stars

I had an appointment done for myself and my 3 daughters for a routine exam and asked them if everything was covered by my insurance they said yes, when i got there they were making me sign paperwork and i noticed they were charging me i asked what is this and what else will i be billed for they said that was it that its a fee for all new patients but everything else would be covered by my insurance. I was already there so its not like I could cancel and i was trying to get my daughters appointments before my insurance ended. Once they checked my eyes they told me i can pick glasses for my daughters and me and showed me the ones covered by my insurance.Next they charged me for retinal imaging which was never disclosed to me until the very end, imagine my surprise when i had to pay for a each one of us. I had just lost my job and this came to a surprise. I think i ended up paying 80 for each one of us which i did not expect. I had also told the lady that checked my eyes that my eyes constantly always water, she said that was normal. Well it was not normal ended up going to another doctor and they gave me eye drops and changed my glasses.