LensCrafters

DO NOT GO HERE!!!! I've had the WORST experience ever with this store. My husband and I went in a month and a half ago to get me a new pair of glasses, and went through the process. I let them know I'd need them shipped to me since I don't live here, and the man said he'd make a note of it in the system to remind the team once they were ready. We paid $600.99 for the glasses and additions like transition lenses. 2 weeks later still no glasses, so I called them and they said they weren't aware they needed to be sent... WHAT? They sent them finally, and after a week I finally got them... shipped in a laughably large box flopping around with zero padding or protection except for the case. Opened up the case to find that the pair was 1) missing a screw on the left side 2) there was a mark on the left lens that wouldn't come off 3) the transition lenses don't work properly. I called them back and let them know, and they decided to send me another pair after arguing with them that I needed to keep the first pair because i'm legally blind and don't have anything else since my old pair was not suitable for use. When I finally got the 2nd pair after a long wait, yet again they didn't work.... However this time, it's because it's the wrong prescription and it's clearly visible before even putting them on with how thin the lenses are compared to the first pair!! I tried putting them on, and it made me so severely dizzy/nauseous because of how badly done they are. Like are you kidding me? Who the hell is making this stuff?? I call again, and the guy keeps arguing with me over and over again that their "computer" says it's the right prescription and the same as the first pair. So you'll believe a computer over a customer who tried them on... I asked him if I could just send the new pair back, keep the first pair, and receive a refund for the amount of issues that have been caused like the fact that the first pair obviously has problems still, and the amount of my time that has been wasted waiting for these people to get it right for once. He said no, and the only way i'd get a refund is to send them both back, and didn't even try to offer any other solutions to this matter even though they have screwed up twice now on what should be such an easy job for a company that makes glasses for people. I've filed a BBB complaint, and I will be reaching out to corporate to fix this situation with them since customer service and accountability at this location clearly doesn't exist at all. I'm never using LensCrafters ever again.

I had a great experience. Malinda M was very helpful in assisting with the frame and lens selections. She's attentive and detailed! Izzy was also just as friendly and knowledgeable. The entire staff went the extra mile to help expedite the process in helping me obtain a new pair of prescription eyeglasses. They are a Dream Team for eye care. I highly recommend them!

Always a wonderful experience. Dr. Tam is a top-notch practitioner; she really cares about your quality of vision and gets you seeing your BEST. The only sad part is seeing her once-a-year for check-ups. Always a fantastic visit. See you next year...

I came in to Lens Crafters at Bella Terra in Huntington Beach, CA to repair my son's glasses frame. It seemed as though the frame just needed a screw. I was greeted with a smile and friendly "welcome" by Ann, who promptly asked how she could help me. I showed her the glasses and described how the frame was missing a screw. Ann examined the frames and quickly determined it only required a screw. I handed her the other lens and she said she'd be back momentarily. Within 7-10minutes Ann returned with the glasses frame repaired while cleaning them from smudges. I said, "Wow, that was fast." I asked how much I owed. Ann responded, "You don't owe anything. This is a free service of Lens Crafters." I was amazed and grateful for their fast and free service. I'm also very appreciative to Ann for her excellent and professional customer service. Thank you, Lens Crafters!

I had a great experience here. Jasmine was very helpful and was very patient. I don't know the other staff members how ever they all worked together and made my experience very unique. The doctor goes out of his way as well and was very patient with me to make sure I was comfortable with the lenses I chose to get. Thank you guys.

Ethan was very helpful performing the testing. Dr. Tam was also very helpful and pleasant. Reyna was helpful and informative in ordering my glasses. Thank you all.

I called them for a receipt and they told me the only way they could give it to me is if I drove down to pick up. How can a medical office not be able to have a portal or at least email invoices in 2026. I might excuse for a small office but this is a nationwide company.

Wonderful location and associates. Dr Wendy Tam is the best Optometrist (patient , kind, and nails the prescription every time) and Agnese is the person I want to help me with my glasses every single time!