Golden Vision Optometry

I had a great experience at Golden Vision Optometry and I'm really grateful for how kind and patient everyone was. Dr. Fan helped me with my eye exam and prescription and made everything easy to understand. Karina was amazing to talk to and helped me choose between prices without any pressure. Helen at the front desk was so welcoming and even helped me with putting in my lenses. Patrick was incredibly patient and walked me through the steps of putting in contacts until I felt comfortable. For some context, my first visit didn't go well and I spent almost two hours trying without success. Even then, everyone was so supportive and encouraging. I came back the following week and they remembered me and gave me extra help. The customer service and reassurance meant a lot to me. I finally got my contacts in and I'm so happy. I highly recommend Golden Vision Optometry. *super generous!!! Gave me so many extra contacts and solution :)*

Replacement has not been followed up, prepared or updated. I will not be using your services ever in the future again. And as you don't seem to care about where my order is at this point. I might as well cancel and move on to a more responsive provider. You obviously have very limited ability to care for your customers. 3 Months After Service - I ultimately purchased less expensive lenses. I was assured by the staff at Golden Vision that my refund will reflect in my debit card account in about a month. I have patiently waited for longer. There has been no follow-up, no refund. Golden Vision Optometry is thus a scam, I will never visit this store again - ever. Untrustworthy, Unreliable, and Unprofessional - that is the summary of Goden Vision Optometry for anyone reading this.

They have an amazing Optometrist Dr. Jennie J. Fan, OD (Optometry Doctor) with a great bedside manner. She is a great listener easy to talk to and willing to answer any questions regarding once eye health. Her attention to detail during my routine eye exam was wonderful. I called ahead and asked about initial cost I am a Self-pay patient (out of pocket cash patients are regarded with the same dignity and respect as patients covered by insurance benefits. Her willingness to go the extra mile and follow up with my primary physician regarding my eyes health was very much appreciated. I felt important like my eye health and I mattered. I would definitely recommend Golden Vision Optometry I am a returning patient along with my mom. As always do your due diligence call ask questions specific to your needs and situation to determine what is right for you. Thank you Dr. Jennie J. Fan, OD

It was an absolute pleasure meeting Dr. Fan And being fitted for my first pair of glasses, something that I believe can be a stressful process, but the team here made me feel comfortable and at ease! Thank you!

I came to this barbershop as a walk in and the barbershop felt so welcoming and a friendly environment i got my haircut with kevinblendz he really pay attention to detail and gave me a good conversation i would highly recommend this barbershop book kevinblendz

Beautiful shop with great selection. Staff is very knowledgeable and helpful. Big thank you to Zack for all of his help.

We are beyond crushed and disappointed. We have been with Golden Vision and the team including original owner Dr Chang for 15 plus years. We flew to Irvine while living in SF to maintain our relationship. We have spent thousands on exams, expensive ICI Berlin and Makita frames and progressive lenses. Customer care has always amazing. So imagine our surprise this week when, after ordering lenses for 3 pairs of glasses we were told the "lab broke your ICI Berlin frame and cannot make your lenses unless you buy a new frame". While company rep Zac was helpful and zealous in trying to persuade Golden Vision's corp owners to own the mistake and make good the replacement price of a new frame, the company refused. They demanded we pay with oir frame insurance (which of course meant we coudnt use the insurance for its intended purpose --buying new frames!) AND pay out of pocket $300. So a total of $550 to pay for their breakage. We agreed to use our insurance but would not pay an extra $300 for the premium ICI Berlin frames they broke (btw lenses were $400) Bottom line after four calls in which rhey actually increased our out of pocket we finally explained that no, we would not pay for their breakage and unless they agreed to make good, we would pull $900 in sales for 3 sets of lenses and all future business. They said ok. Sorry to see you go. So a really great business built around customer care let $900 walk rather than make good on their problem. Recap: $550 frames broken by GV lab. We agree to use our $250 insurance toward replacement. GV then asks us to pay the remaining $300. They would do NOTHING to make good AND let $900 in sales go to avoid paying essentially half of the repair cost. My math is rusty but they spent $900 to save $300 AND lost a 15 year customer with a future lifetime value in exams, lenses and frames of maybe another $10k! Corporate owners are ruining a wonderful business and punishing both the wonderful GV team and their long time customers. Sad.

WOW. Zach is literally the best technician and representative of an optometry company I have ever met. He is precise, meticulous, friendly, caring and customer centric. He fixed a very difficult pair of glasses that were in pretty bad shape due me stepping on them in the middle of the night. Because of his care, quality of skill and timeliness, I can now see with glasses again. I am now going to send my kids here for checkups. This is the #1 optometry place in Irvine because of Zach and the friendly, kind and knowledgable receptionist named Karina. Karina was also a great listener, helpful and informative beyond most receptionists. This is a 5 star place- please do your eye care here if you're in this area!