Acuity Eye Group - La Mesa (El Cajon)

Wow wow wow!!! What a fantastic experience... starting with the reception Lena, assistance Anthony, imager Cipriano, ending with Doctor Hsu Who was entirely informative and felt completely connected to exactly what the existing problem was vision wise... thank you deeply to the team at TeamAcuity Eye group in La Mesa For taking the best care of my mom

Went here last month for an eye exam and was told I would need glasses. It was going to be a while before I was able to get glasses. I called last week seeing if I had gotten measured for contacts since you know its an eye exam and figured they would do it all together. Well the nice lady there told me that I would have to make a separate appointment and that it would be $120+ fo be fitted for contacts and that I should've mentioned it when I was there last. So whats the point in getting an eye exams when im just going to have to come back and pay over $100 when it should've been done beforehand. Also, my eyes were dilated prior to my eye exam which I found strange. So since I wasnt able to get an appointment around the time I needed i decided to go spent $160 at Costco where I got both contacts prescription AND a slightly different eye glass prescription as well and I was out of there in 40 minutes with contacts so I could see. I most likely won't go back here. Staff was great but I dont think I want to go to a place where I HAVE to ask for something to get done as it should've been done in the first place.

Not impressed with this office- once I was able to get an appointment, the Dr was only interested in treating the symptoms of my problems and not the reason for the symptoms- and then he couldn't actually even do that procedure because his "equipment was broken" and he needed to wait until he had several patients lined up so he could "borrow" another Dr's laser. I found another Dr and informed this office I was seeing someone else and please remove me from scheduling in the future.... I just got a voicemail asking me to call to make another appointment for the unnecessary procedure. If I could give zero stars I would- very unprofessional is so many ways!

Great customer service from start to finish! The receptionists in the front are very nice and helpful. And the technician who helped me was nice and efficient. i would recommend this office to family and friends!

The staff was really nice and the wait was not long. The doctor explained everything very well.

First and last time going to this place, very disappointed and frustrated five months since I ordered my glasses, they supposed to call me back when they're ready, when I called them they said that the person who took my order she didn't send it, then they told me that the will ordered and ready in two weeks. No calls or anyone contacted to me so I called to ask for my refund, since then called so many times, because they give me an exact date to receive it and nothing, a lot of dumb answers.

Call center scheduled me without enough time for my appointment. I took time off work and inconvenienced multiple people to be there for my appointment. I paid my copay, saw the tech, then the doctor told me he didn't have time for me. I walked out and got my copay back on my way out. Unfortunate customer service. Will not return.

Everyone was kind and professional. The front desk staff was welcoming for my first time here. Very helpful.