Oroville Eye Associates

I was very happy with the staff the first 3 times I brought my daughter. Then one gal had a baby (congratulations!!) However, in her absence, things went downhill. The new gal, didn't know how to even greet us. After sitting in the lobby for over a half an hr. With no response, I had a new address to report, we left. While we were waiting we heard a personal call. Then talking with the other office staff. Just no patient interaction. Another gentleman was waiting just for a return appointment to be made. When I left, he had been waiting over 20 minutes. It was quite unbelievable. Very unlike my previous appointments.

I had cataract surgery yesterday. The staff were be nice and worked to keep me comfortable. The procedure with Dr. Chang was over before I knew it thanks to light anesthesia. My eyesight is better much better already. I highly recommend this office.

The office itself is pretty nice and laid back. The receptionist was very nice and welcoming. The assistant seemed like she had better things to and when asking a simple question I felt like a child in a classroom raising my hand asking permison to speak and she wasnt even the doctor. Dr. Stephens I believe was the Doctor, he was really nice and spoke to my child on a kid friendly level considering this was his first set of glasses and his first eye doctor visit.

I was referred to Dr. Stevens after visiting Urgent Care in Oroville. Came down with a case of shingles which caused double vision, I was a bit worried needless to say however as soon as I met Dr. Stevens I immediately felt at ease. He is personable, kind and smart. He was knowledgeable regarding my condition and left me with no unanswered questions. His staff was also very kind and helpful. My one suggestion would be to have the staff introduce themselves when they meet you, especially the assistant who performs the pre exam prior to the doctor coming in. It is basic respect to any patient, especially someone older, to give them your name plus that basic kindness does help ease any uncertainty they may be feeling. Besides that one suggestion, Dr. Stevens is a gem.

Dr. Stevens misdiagnosed my son whom actually had a viral eye infection-- he said he just had a stye that would "go away on its own." My son now has vision loss due to this misdiagnosis and experienced many months of suffering. Thank goodness for Ridge Eye Care giving him a proper diagnosis and saving his cornea from scarring due to the viral infection he's actually been suffering from.

The adult white employee women was being disrespectful to me when I was just 17 year old. I was new to the appointment and a rude costumer was 5 feet away insult the glasses I picked for my reading glasses. One of the white employee comment about my reading glasses I picked and didn't dare look toward me. I felt unsafe because I'm Asian. This happen on January 17 2020 at 2pm.

Lied to more then once, first I was told I would get my glasses inside of two weeks, then they call me asking for my wife adouy my glasses. Then they said the glasses haven't been make and it in only been twelve working days, but no matter how you count there are only ten working days in two weeks.

The doctor was really nice! Got me in the same day I called. Appointments only. Super nice staff.