LensCrafters

We came to this LensCrafters on the recommendation of Sunglasses Hut in Old Town to have a pair of Oliver Peoples sunglasses adjusted after a poor experience elsewhere. Alexander and his colleague were assisting other customers when we walked in, yet they were still attentive and welcoming. Alexander personally helped me and immediately made me feel like family--warm, easygoing, and genuinely kind. He took the time to thoroughly clean my sunglasses and carefully adjust the built-in metal so the nose pads wouldn't slip. What really stood out was his patience--he kept adjusting until the fit was just right and never made me feel rushed, even while helping other customers. He is also incredibly knowledgeable about the different brands and the quality of the frames, down to how each would support the various activities I do. I wasn't planning to buy new sunglasses, but his exceptional service made me want to support the store. I ended up purchasing a great pair of Maui Jims, and Alexander went out of his way to offer options and explore ways to order a new pair when it turned out to be the last one in stock. We'll definitely be back. Alexander and his team are truly amazing--so grateful we met him!

Came to LensCrafters to get my glasses repaired. Alexander helped me and patiently assisted me throughout the entire process to solve my glasses issue. My English isn't very good, but he was very patient. It was a great experience.

Everyone was very helpful and kind. Doctor was very informative and nice. They even helped me when I got lost. Glasses selection is extensive with several price ranges and a lot of cute options.

Some staff were lovely, others... charmingly awkward. The equipments were fine, but the exam rooms could use a little TLC, especially considering they "disinfect" surfaces with one thumb-sized lens cleaner, which felt more symbolic than effective. I came in for a very basic pair of glasses, office glasses which I can leave on my desk. Picked the cheapest frame. Simple. When they called with the price ($500+), I almost laughed and had to double-check I wasn't accidentally buying designer eyewear. After removing all the add-ons (which I was not asked if i wanted them) thr price came down to $80+ excluding the eye exam. And then I was asked, "So you just want plastic?" Yes, yes. Plastic please. Almost three weeks later, the glasses arrived with a rainbow lens effect (unexpected, not magical) that made my eyes hurt, something I've never experienced with cheaper office glasses from actual optometry clinics. I'll be sticking with my usual optometry clinics next time, even if this place is walking distance.

LensCrafters Pasadena was an amazing experience! Alexander, Anahit, Ibrahim and Azize, and doctor were extremely helpful, kind, and did everything to help my order and my mom's test go through! We are super grateful for this team! Thank you all for a great service!

Let me tell you the 5 stars is for excellent support, helpfulness, and proactive communication. I had a referral that was sent to the wrong office and right away Azize and her manager problem solved to make sure I wouldn't be charged for a missed appointment for an insurance error. After this issue was fixed I received email from the doctor who was out of office but still emailed within same day that he will handle this urgently. 5 stars for the care this team offers is not enough stars

Craziest process of getting prescription glasses. If you have vision insurance finding a local optometrist is the better option for quality, time and responsibility. I got prescription made at Lenscrafters, but the process of getting a frame and lens took over two weeks; either stores did not carry the model or each store cannot share the prescription files; customers have to re-exam or bring the print out; Lenscrafter's website cannot share the data. After spending an abundance of free time figuring out their system, online order arrived with scratched or used lens; both of lenses. The return policies are convoluted and arcane like the purchase experience. Online orders can be shipped back for full return / replacement or bring in to the store for solutions. But it means more time spent dealing with a messy and inefficent process and experience. The next purchase will have to be with a professional Optometry store with knowledgable and professional staff.

I had a wonderful experience here! The staff was friendly and professional, and the office felt very welcoming. The optometrist was absolutely excellent--thorough, patient, and incredibly knowledgeable. They took the time to explain every step of the exam and made sure all my questions were answered. I left feeling very confident in the care I received and would highly recommend this office to anyone looking for an outstanding eye doctor and team.