Mountain View Optical

Went here to have new lenses added to my frames and had to wait over a month to get my frames back. Secondly, I was instructed to buy readers that were not as strong as my prescription and then when I wanted to return them because they were not strong enough they wouldn't let me return them and rather told me I could only exchange them. It would have been nice for them to have given me the correct strength the first time and returned my lenses in the two week time frame I was given when I made the purchase.

I called for an appointment today at 1:05pm and they said they could get me in for an appointment at 3:10pm. I showed up at 3:08pm, completed the check in process and then sat in the waiting room until 4:10pm before the rude medical assistant brought me back. She said they were running behind and there were at least 2-3 more patients ahead of me so I would need to continue to wait. Completely unacceptable! My time is valuable too and at the very least they could have let me know before I got there that my scheduled appointment time would actually be 1.5- 2 hours late. Do not go here. So unprofessional, I'm sure they would make a patient reschedule if we were that late to our appointments.

I found this place to be very unhelpful. I went in and there were no other customers. I asked about a specific frame and was told the catalog so extensive that it would be very difficult to find. When I asked if it could be checked I got a rather disgusted "well I guess" at which point I decided this place was not for me and I will be ordering the multiple pairs of glasses I was going to get from somewhere else. If you don't mind being treated like a second class person then by all means go ahead but I was very disappointed and will not be going back.

Michelle and Diane are two of the nicest and most accommodating people anyone could meet. When my glasses broke, Michelle was able to fix them with some spare parts--saving me the cost of buying new glasses. And, when my wife decided to buy new glasses, both women were so knowledgeable and helpful about the style and fit that would look great and meet her needs. It is good to see these new young owners work so hard for their customers. We will definitely come back again!

What a great experience my girlfriend and I had here! Diane took care of us and explained all of the complicated options in a way that we could understand. She gave us an exam with that eye machine and dialed in the perfect prescription for us both. The quality and selection of the frames were far greater than the last optical place I went to, and the prices were way better. And I must say the building is incredible, a beautiful fireplace in the center with high vaulted wood ceilings. It was the best experience I have ever had at an optical store, and I highly recommend Mountain View optical!

The doctor and staff were very friendly and patient with me. My experience here was really nice! And the receptionist offered to and set my next appointment.

Excellent customer service. They helped me get exactly the glasses I wanted and helped me get my screw back in my glasses when I accidentally broke them. Definitely recommend.

Came here while out of town for work. Lens popped out of my glasses. Wasn't a client and they were willing to help me anyway. Greatly appreciate the help.