Manjoney Eye

The doctor is great customer service very lousy. Representatives are very disgusting. Do not explain policy. Do not explain when the office moved and close and choose to tell you oh you have to call to make an appointment no letters receive saying they were removed. Just the most poor and disgusting staff that she has other than that great doctor.

Bad experience here. Dr Pulice was very rude and impatient. My 97 year old brother went to him since the Dr has Spanish listed as one of his languages and because he is local. But Pulice was very arrogante and dismissive. He had a bad attitude about needing previous records, even though the history was detailed on their intake form. Then he was becoming very upset that my 97 year old brother wasn't walking fast enough out of the exam room: so my niece tried to ask him to be patient because my brother is 97 years old, has bad arthritic knees, poor vision and walks with a cane. He got angry and yelled for them to never come back. We have never experienced a doctor with such unprofessionalism. To make things worse, they keep trying to bill him more than $100 when they are not allowed to do so. We tried to call the billing department but was met with more unprofessional behavior. My brother has a special needs plan that combines Medicare and Medicaid. With this kind of "bill first" plan, providers are prohibited from billing the patient at all. The billing rep would not listen to this fact and just kept repeating a robotic statement that the Medicaid isn't active. I told her this was not true because the renewal was just approved recently. I was even looking at the CT "DSS Connect" website which the budget letter showed Medicaid as active. But she just kept repeating her false statement over our requests that they stop sending bills. Then she hung up while we were till talking. We called back but got a voicemail box instead. We left a message asking for a supervisor to call back for a complaint about the rude and unprofessional behavior but no one called back. Instead they keep sending this bill.