LensCrafters

I came to this location in the Stamford mall and was assisted immediately. I brought with me 4 pairs of prescription reading glasses and 4 pairs of nice ray bans. They were all bent or crooked. I worked with both John and Tish, who adjusted and tightened up all 8 pairs. Afterwards, they were all perfectly realigned and felt brand new! And it didn't cost me a dime. I highly recommend these guys!

Calvin was extremely helpful in fixing my glasses. The screw came out of the frame leaving my lens to fall out, Calvin very calmly and politely helped find a way to screw my frame back together! He did this all in about 10 minutes! Great person with excellent service

Sophia was super helpful and professional. She gave me great advice. She deserves a raise!! (Not that I know, I just feel like she was great). A few days after I got my glasses they broke from a very low drop (maybe 2-3 feet). I was upset since I finally found a pair I like then they turned out to be brittle. I came back to the store and Mike helped me to pick out a pair which we believe is more durable but still nice looking. He did not charge me extra. I want to thank both of them for thier help advice and friendly way. This happened this week at the Stamford mall location.It was a pleasure to work with LensCrafters again since, despite the broken glasses, it was a pleasure to work with these 2 professionals.

I had a bad experience in LensCrafters in Stamford on Oct 8,2025. I walked into the store, no one greeted me but waiting until I was leaving to ask if I needed help. Which was weird because there wasn't a lot of customers in the store. So I made a complaint online and was told to come in to get a 50 credit by the store manager Sofia on any glasses. I go into the store on Nov 4,2025 and tried on the Ray-bans meta sunglasses. Which I love so I purchased them but the manager wasn't in and I was told they will leave her a message with all my information so she can refund me the difference. I had to call the store servals time before I could get a hold of Sofia. She first gives me a price of 350.00 for the glasses and then I told her I already purchased the glasses . I would just need the difference from the credit I was owed. Then she goes oh for some reason I can't do it. After all that she then informed me her manager told her the discount can't be used on meta. I wasn't told from the start it couldn't be used on certain things. So I was very disappointed and when I asked why I wasn't told from the start. Than I was told I can purchase something else to get the credit. Unfortunately I don't want to purchase nothing else. Terrible customer service experience.

I had a very disappointing experience with LensCrafters due to extremely poor customer service over the phone. The woman who answered was incredibly rude, dismissive, and unhelpful. Instead of trying to assist or answer my questions, her tone made it seem like I was an inconvenience for even calling. Customer service is a big part of any business, especially in healthcare-related services, and this experience fell far below expectations. I won't be returning to this location and would not recommend it based on how I was treated.

Thank you to Alan and Chris for the Great service, they took care of my glasses with extra care and the results were the best.

Calvin was excellent and thoughtful of my needs. Explained clearly the options ans what was being charged. Will happily go back for my glasses needs!

Calvin was great. Fixed my glasses no problem good as new!