Eyecare Center of Waterbury

The doctor is wonderful. The staff to say the least lack customer service skills, billing pit bull lost my file conveniently when the state required a report. She said it was my fault because I have a huge outstanding balance. Glasses were made wrong twice and it took two months. They would not give me the script to fill elsewhere. The doctors wife is the boss and huffing. Puffing. Threw my file on the desk said she had enough of this. Each appt has been at least a 30 minute wait and they say he the doctor had emergencies. Too bad its like that because the doctor is very good. It's not worth the aggravation of the staff who don't listen to understand. Two times I brought glasses both times their wrong. No money back. Be aware.

Dr Pulaski is the best eye doctor. He has helped me since I got a concussion in Nov 2013, when nobody was able to help me. He helped figure out I had lost vision and that my eyes were the root of my migraine issues. I'm forever thankful. He has helped me get through college with all the reading, and all my eye issues over the years. Other eye doctors I visited didn't have nearly the extent of knowledge he did. I'm forever grateful.

ALWAYS answers their phone, I have never had problems with call backs. Office staff has been consistent throughout the time my daughter has been seen there, about 5 years now. Dr. Pulaski has treated my daughter with much care and concern through a somewhat complicated diagnosis. The doctor has kept me informed and knowledgeable about treatment options and progress. I would strongly recommend this office.

Very professional and one of the best I've seen. Wore glasses since the age of nine and contacts since teenager. Both the staff and doctor have always been wonderful. Yes you do have to wait sometimes, but that's because he takes the time to listen and fix the problems you have!

We have gone to this practice after an accident and my wife felt the Dr. was pleasant and very knowledgeable. That is the only reason I gave it a two. We have to drive between 30 to 40 minutes to get there and we always had a 30 minute to an hour wait not sure if staff overbooked or was not able to figure out how to keep appointments on time. We went there today after another Dr advised my wife that she should see same eye Dr that treated her after her concussion. When we arrived we were told appointment was tomorrow and we're basically told we were lying and when asked if she could be fit in the girl said no without even checking. I was there when my wife called and heard her repeat day and time and checked with me to make sure I could take her. I would nor recommend anyone unless you like aggravation to use this practice

The worst ever. The stock guy at Wal Mart who was a janitor posing as an eye care professional was better! The only exception is the actual doctor. Do yourself a favor and go somewhere else. My wife was a patient for a long time and after my experience, she's finding a new doctor too. I'm actually adding to my review because now I'm up to 15 days waiting on glasses they put a rush on. This place just might be the worst customer service I have ever experienced. Terrible, awful, and all with a bad attitude on top of it. Definitely don't bother

Dr. Pulaski is such a fantastic eye doctor who healed both my kids of convergence - depth perception issues. Sadly, they are so busy that off and you have to wear wait a long time for an appointment. And a very long time in the waiting room.

I checked in for my last appointment and they had lost my file. It took 20minutes of who knows what before they bothered to look for it. The Dr. Is very nice, professional, and listened to my concerns. The staff that is supposed to help with ordering and fitting of my glasses barely spoke to me, or assist me except to sell more expensive frames and extras for the lenses. When I reminded the staff of the $100 down payment on contacts that I made a few months earlier but was unable to wear contacts, I was told that the 1 trial pair that was given to me cost $100 so I wouldn't be getting that money back. I have never had to pay for a trial pair of contacts. Greedy.