Snead Eye Group

Your staff need to learn to stop at stop signs before they end up t-boning others especially with children in the car. Stop signs are not suggestions. Shame on your staff who should know 100% better.

I arrived to my appointment on time and I was told that it was going to be a long wait because there was someone before me. Front desk clerk did not apologize. No good morning or anything, definitely a person that has no concept of customer service. Now I know why this place is empty. I made appointment here because of the distance convenience, and I have no time to go somewhere else due to a trip, otherwise I would just walk away. I have another appointment today and I have to reschedule or cancel it because I will be late. Last time in this place.

Adam had a very good bedside manner. He took the time to explain the results of each test. I am very happy with Snead.

I had a wonderful experience with Dr. Allison Coll at Snead Eye Group during my eye exam on April 9. She was friendly, attentive, and incredibly thorough throughout the entire visit. Dr. Coll took the time to explain everything clearly and made sure all of my questions were answered. I felt completely at ease under her care, and I truly appreciated her kind and professional manner. The staff at Snead Eye Group was also welcoming and efficient, which made the entire appointment smooth from start to finish. I'm grateful for the excellent care and would happily recommend Dr. Coll to anyone looking for an optometrist who's both knowledgeable and compassionate.

Great smallish office,you will no grumpies working here. The ladies that assisted me were awsome or in OG to speak , very very nice.I will continue to make use of their services until I cease requiring all services!

Excellent visit.. on time and friendly. Thorough. Definitely will visit again.. the assistant, Giant was absolutely fantastic and caring!!

I needed new frames and lenses. I filled out an online request form for an appointment (Sunday 11-2). I got a confirming email the same day stating someone would reach out shortly. No call next day (Monday 11-3). 3 days after the online request (11-5), Snead eye group randomly called me to set up the appointment. I made the appointment for the next available booking. 11-7 at 12:50. This person asked me for my vision insurance member number that I did not have (there is no "member number" only a name, birthday and last 4 of social security number to reference the insured but I had to find that out on my own after the call) I told the person on the phone that I would bring the insurance information to the appointment. I was told that would be okay. The next day (11-6) I received another call form a person with snead eye group that asked me for my vision insurance information which I gave the person and to which they told me I was "all set up". I got set up and logged into the patient portal so I could access my information easily later. I showed up to the appointment on time and was told none of my insurance information was in the system by a person who had to get help from the optometrist navigating their system. Then they tell me only my wife had coverage. This was not true. Then the receptionist was corrected that I did have coverage. They asked me if I wanted an eye exam. I declined as all I wanted was a replacement pair of frames. I was told I did not have frame coverage for the remainder of this year. That would have been helpful to know before the appointment.They asked if I wanted to make another appointment next year, when my insurance would cover new frames. I declined. If you want to be treated like this, use Snead Eye Group Cape Coral, if not make an appointment elsewhere. Where they know what they are doing.

On 7/15/25 I went to Snead Eye Group for exam and glasses. The exam was fine and I paid for both the exam and my new glasses. Since then I receive a bill for the glasses every month. I've called, I've left messages and yet nobody can fix this "clerical error". So they continue to try and squeeze me for another $900 ! Every month. Save yourself a huge headache and go somewhere else. I'll be reaching out to BBB and Care Credit whom paid them. This is ridiculous.