The Eye Associates - Cape Coral

I had trouble getting the front desk to request my records from my previous optimologist. It took several attempts. Wait times have been extremely long and communication is weak I had a field of vision test done and was told the doctor would call me to go over it. No one ever called. I called to find out why. I was on hold for over an hour. They notified me I was suppose to make a followup appointment. Finally went to the followup appointment which was a long wait and poor communication and confusion with the assistant not believing me as to why I was seeing double. She called the doctor back in and he looked and said we'll she has cataracts. Not bad enough to fix them. Retested my eyes and gave me a new prescription and charged me 75.00 for a second refraction. I've been calling the optometrist dept to see if they would charge for a new prescription but no answer and mail box is full. Had a question on some billing codes and called back but got transfer a few times and was finally told it would be best to ask next time I come in. I have narrow angle glaucoma and need to have regular visits to check pressures but not feeling very confident with The Eye Associates. My last visit the doctor told me to reschedule for check up in a few months. When I tried to the lady at the desk said I didn't need a followup appointment. I had to convince her.

I saw Dr. Keating with what is formally Eye Centers and is merging with Quigley to become Eye Associates of SW Florida. I wasn't aware that she had moved locations from in the Coralwood Shopping Center and is down by Hancock Bridge. I was a couple of minutes late to my appointment, but they were very understanding and still saw me. The new office is very nice and busy. The staff was very pleasant. They explained the process of everything they were doing thoroughly from check-in, my exam, testing, contact lens fitting, and checkout. I have a lot of complicated medical problems and Keating was absolutely wonderful as always!! I would recommend her any day. She has a wonderful chairside manner. You can see that she cares about her patients. She reads and reviews their charts, and exams findings. She asks questions and she answers my questions. I have never felt rushed and she always go the extra mile to make sure that I understand what she is saying. She's involved in my care and makes sure that I'm also involved in my care, we're a team. I'm glad I found her.

If I could give 0 stars I would. I had an appointment this morning at 9:10 to have a procedure done, it started out fine, had the testing done by 2 nice technicians, I was put in the holding room being told the doctor would be with me momentarily. After 30 minutes of waiting I asked what the holdup was. I was told the doctor wasn't even there, there were 2 patients ahead of me, and that she was on her way. No one apologized, if I had known I would have rescheduled. I walked out without having my procedure and didn't reschedule. My last visit I had to wait 45 minutes between testing and seeing the doctor and I had to ask someone then as well. No communication, no apologies, they don't seem to care who they inconvenience. I love Dr Keating but I'm seriously considering switching eye doctors.

Eye Associates were informative and knowledgeable about what we were there for. They answered all our questions and were prompt with any technical work that had to be done.. Oit time was not wasted. Real pros. !

I had an eye exam done which was happy with. The examination entailed eye problems which I was not aware of. I am happy that the diagnosis were discovered and the appropriate treatment was provided. Kudos to Dr Eaves

Had visit today, & a consult scheduled. The staff is wonderful! From check in, to check out ! The medical assistants were above & beyond. Julie, is so "sweet". The Dr, was kind, & explained all, I needed to know to return for cataract surgery repair. THANK YOU, ALL . Teresa R.

Dr Yudith is the best. Always friendly, efficient, and knowledgeable. While I would like it to be easier to reach a real person at their office or to get a returned phone call, on site interaction with staff are terrific.

We went for my eye exam. So I can get my glasses. The saff since you walking in.Was very pleasant and courteous. The whole staff very caring and professional. Would recommend