LensCrafters

Feel disappointed. Went in a got an eye exam for a new prescription. So I could order lens for my virtue vr glasses. While leaving the facility I was chased out side the store to come back inside. To order some lenses. I ordered new lens for my glasses frame that I owned for less then a year. Because they did need to be adjusted to my vision. The Store Market manager had taken my new prescription. When I got home I realized I was only handed back all my paperwork excluding the prescription that I went in for. Personally I feel this was done intentionally by the store marketing manager. And feel this was keep from me to prevent me from ordering the lenses I needed for my vr glasses. From another provider. The service was wonderful from all the other employees and the individual who did my eye exam. Store location 1700 w international speedway Daytona Florida. But removing the one thing I went in for from the paperwork " prescription " is poor business practice to keep and maintain customers. I will be making a trip to go back to the store to retrieve my prescription. And to be honest after I get my lens for the glasses I ordered. I will not go back to that location. Any place that dishonored and sneaky. I can't trust to continue being their customer. These are the glasses I needed a prescription for and there not even able to provide them. So was it worth keeping my prescription from me

Sarah Henry at the Volusia Mall site provided excellent service. She assisted with my eye exam and informed me about every step of the process. She has excellent communication skills and was able to make me comfortable with the new process of identifying my prescription. She is exceptional and deserving of recognition.

Had a great experience with all the representatives that helped me! Ashley the manager is the best. Tricia the optician was great at getting me fitted with glasses. Everyone was super friendly and went over and above the call of duty! Excellent job

Tricia Conley Help my wife and I adjust our glasses which we bought here last year. She is very professional and her ability, time and great care made a big difference in how our glasses fit. We are very impressed with her care and service.

Five stars for Sarah! She is an incredible Optometric Technician who balances efficiency with genuine care. Her professionalism made the entire process seamless, and her kindness really put me at ease. Truly exemplary customer service! Tricia and Ashley went above and beyond to make sure I got exactly what I wanted and that everything was the best for my vision and my glasses!

Trish was the absolute best during my time getting frames and lenses. Such an attentive person, so kind, and always willing to help out and teach instead of trying to hard sell you something. Best experience with her.

I have been getting my prescription glasses at this location for over ten years. I usually don't write reviews but the optician that helped me this time just blew me away. A very special thank you to Tricia Conley for going over and beyond in helping me every step of the way. Her knowledge, suggestions, demeanor and attention to detail made my experience fantastic and wonderful. Thank you Tricia for helping me get the perfect pair of glasses!

I love coming to Lenscrafters. The staff are Very friendly Treat you like family what better place to come And get your eye exam I've been coming since 2023 and I love it. The best experience I ever had coming to an eyeglass place Lenscrafters I'll see you next year. Love y'all.