LensCrafters

After not having the best experience at another linscrafters (that I won't mention). I popped in today with not the best expectations. However, an amazing rep named Nicki-Ray completely saved me from my lencrafter doubts. She was attentive, thorough and extremely knowledgeable and professional! In short, she was awesome! I walked out with 2 new orders and couldn't be happier. Thank you Nicki for all your help. You have a new customer for life. I strongly recommend her services and wisdom.

Outstanding experience at Lenscrafters at the Town Center. The exam was efficient and thorough. Adrianna provided excellent service providing all my options for glasses and/or contacts. I could not recommend them more.

I cant remember her name (I believe shes of Asian descent) but she was so awesome and personable! Absolutely love working with her. Thank you for your help. I cant wait until my lenses for my Meta Raybans to come in.

Kaela was excellent. She spent a great deal of time with both my wife and I is getting us the best glasses that suited us best and at the best price. With Nikki's help they were also able to turn a sunglasses disaster (because of Oakley) into a win as they figured out a way for me to get new sunglass lenses when oakley said no. Would highly recommend LensCrafters for all you glasses and lenses needs. My experience was at the Town Center location.

Kayla is one of the sweetest ladies in the office. She helped me find the perfect frames and did a lot to help with getting the best lenses. 10 out of 10, highly recommend. Thank you for making the purchase of my glasses painless!

Nikki helped my wife and I with an insurance replacement for us both and she was amazing. Very friendly while also very knowledgeable and professional. She is the kind of person you want representing your company! Kudos to her for a job well done!

I would have given zero stars if that was an option. Do not make an appointment with them for an eye exam unless you want to pay 39 dollars for an optional service that they force upon you. When I refused the optional retinal imaging they refused to do an eye exam. They wasted my time and gas to get there because they refused to provide a standard eye exam which is what they are supposed to do. Retinal imaging is not a required part of a standard eye exam if that is their policy then they need to reveal that online and in phone calls as well as the millions of text messages I got asking me to confirm my appointment. When I said no I didn't want one I had one last year they told me that they would not to do the eye exam. This is a scam and any reputable eye doctor doesn't even do dilation every year. I spoke with my insurance company and they agreed that that is not required part of an eye exam and I have the right to refuse that service. I have to file a complaint with my insurance company to make sure that they can't bill me for this eye exam that they never gave me. I will also be requesting that they're taken off the provider directory because that is not proper care.

The Doctor at this LensCrafters and the employees are amazing. I went on a trip with my family and my son had forgotten his contacts. We were in town to go see the Jacksonville Jaguars game. The staff helped us get his prescription from our home town LensCrafters, and the doctor made sure that we left with enough contacts for our trip! I wish I had gotten his name to add to this appreciation review. Because of this store my son was able to see the Jaguars win at EverBank Stadium and win the AFC South title! If you live in Jacksonville or are traveling through you should definitely use this store for any of your glasses or contact needs. Thank you again and GO JAGUARS!!